Your Role in Supporting Our Members:
As a Specialist III, Special Accounts, you will demonstrate excellence in customer service through solid communication and interpersonal skills as you engage with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to uncover, propose and execute creative solutions. By working collaboratively with our members you will provide best advice and create plans to help them overcome financial obstacles while minimizing risk to Vancity.
This is a Full-time, Temporary role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to come in-office at least once a week.
How You'll Make an Impact:
- Assessing current financial situation of members in order to provide sound advice and support while maintaining member files according to established guidelines.
- Reviewing member profiles and recommend optimal recovery solutions which include negotiation of payment arrangements, restructure, litigation, and write-offs to achieve maximum member benefit while mitigating risk and minimizing loss to Vancity.
- Partnering with related internal/external stakeholders (e.g. Visa, lawyers, realtors, appraisers) in order to resolve the debt and meet business objectives
What You’ll Bring to the Team:
- You are currently working as a Special Accounts, Specialist II
- A High School diploma - At a minimum, you have graduated from high school and/or equivalent
- Completion of Financial Planning Coursework - You have taken Fundamentals of Personal Financial Planning or Financial Planning 1 and CUIC 210
- Lending Experience - One year of lending experience in the financial industry
Extra Skills That Set You Apart:
- Experience in working with internal and external stakeholders from different levels and areas of the organization
You’ll Thrive Here If You Are:
- Resourceful - You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
- Tech-savvy - People often say you're a quick learner and great with technology & systems
- A strong relationship builder - You find it easy to get to know others and build trust
- Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment
- Analytical - You can review information, detect anomalies, investigate and resolve discrepancies.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
The salary band for this role is CG1 Level BP. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
**Posting Deadline: Thursday, March 12th, 2026, at 4:00pm**
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
