Salary:
Associate IT Support Analyst
Full Time / Permanent
Location: St. John's, NL (Hybrid with PST working hours)
Build your tech career. Make a real impact. Grow with us.
Vision33 is growing locally, nationally, and globally and were looking for an Associate IT Support Analyst whos ready to take the next step in their IT career.
Youll join our Corporate Services IT Operations team, collaborating with and supporting team members across North America and globally. Working across time zones means broader exposure, real ownership, and real opportunities to grow.
In this role you will work Pacific Standard Time (PST) hours blending half days in our St. Johns, NL office with meaningful face time, collaboration, and mentorship with your team, and flexibility in how you structure the rest of your day from home or the office. It is a schedule that offers the best of both worlds.
The Role
You wont just answer tickets. Youll help power and support a global organization.
- Provide front-line Help Desk support and troubleshoot user issues
- Onboard new employees laptops, accounts, system access, and setup
- Image and deploy laptops using Intune and configure end-user peripherals
- Monitor and manage Help Desk tickets to keep things moving efficiently
- Maintain IT inventory and asset tracking accuracy
- Support technologies including:
- Windows 11
- Microsoft 365 (Outlook, Office, Teams, Teams Phone, Intune)
- Hardware and desktop applications
- Set-up and relocate workstations (on-site and remote)
- Educate employees on IT best practices
- Support in-office, remote, and customer-site employees across regions
WhatWereLooking For
Experience
- 23 years of experience in IT Support / Help Desk / Service Desk
- Strong troubleshooting skills across Windows and Microsoft 365 environments
- Experience with desktop/laptop imaging and device setup
- A degree or diploma in IT or a related field
Skills & Attributes
- Clear, confident communication you can explain tech without the jargon.
- A proactive, lets figure this out mindset.
- Ability to work independently while collaborating with remote teams.
- Excellent organizational and time-management skills, with the ability to balance multiple tasks/projects and adapt to changing priorities in a fast-paced environment.
- Reliability, accountability, and a commitment to delivering quality work.
Why This Role Is a Great Next Step
- Exposure to a global IT environment
- Hands-on experience across a wide range of technologies
- Opportunities to expand your technical skill set
- A team that values collaboration and knowledge-sharing
- Real responsibility early in your career
- Were an award-winning organization with a strong global presence, but we still believe in keeping things collaborative, supportive, and growth-focused.
If you have 2-3 years of hands-on IT support experience and love being the person people rely on when technology doesnt cooperate, this could be the perfect role for you.
About Us
At Vision33, were forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster.
- Global Reach: 400+ experts helping businesses succeed around the world.
- Proven Impact: Cloud solutions that boost efficiency, lasting growth and sustainable financial success.
- Trusted Expertise: 1,500+ mid-market and enterprise customers count on us to modernize how they work.
- Culture That Clicks: We put people first supporting our customers, empowering our team, and celebrating wins together.
We believe diversity drives innovation and strengthens our teams. We are committed to providing equal employment opportunities to all individuals and tomaintaininga workplace that is respectful, inclusive, and free from discrimination. We encourage applications from candidates of all backgrounds and lived experiences.
If you want to be part of a global, diverse, passionate, and fun environment where you can truly make a difference,pleasesubmitan online application today!
For more information on our company, our culture, our benefits, and more, please visit our website atwww.vision33.com
Please note that as part of our pre-hire process, we conduct a standard employment background check and a professional reference check. By applying for this role, you acknowledge and consent toparticipatein this process.
