Date Posted: March 16th, 2026
Posting Deadline: March 30th, 2026
Department: Enrolment Services
Type of Employment: Permanent, Full-Time
Group Affiliation: APC Group, Group 5 ($61,218 - $78,893 annually)
At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of
Student Systems Officer to join our
Enrolment Services team.
What We Offer
As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:
- Competitive compensation
- Comprehensive benefits package
- Defined Contribution Pension plan
- Vacation
- Personal days
- Flexible Workplace
- Professional development
- Holiday closure
- Summer hour schedule
- Employee Transit EPass through Halifax Transit
Job Information And Responsibilities
Under the direction of the Assistant Registrar, Student Systems, the Student Systems Officer will:
- Lead the development, maintenance, and governance of system documentation for all student-related systems, ensuring materials are accurate, current, consistent, and aligned with institutional standards and policies
- Manages the Student Systems documentation repository, including version control, accessibility, and periodic reviews.
- Provides cross-functional support within Enrolment Services by documenting and standardizing key processes.
- Develops and maintains a centralized Student Systems webpage to support training, self-service learning, and system communications.
- Designs, coordinates, and delivers training sessions for end users, including group workshops, targeted sessions, and one-on-one support, with appropriate follow-up resources.
- Proactively engages with system vendors by monitoring vendor communications, release notes, and websites for system upgrades, patches, and new functionality.
- Communicates relevant system updates, risks, and opportunities to Functional Analysts and the Assistant Registrar, Student Systems.
- Investigates and evaluates new or enhanced system functionality within existing platforms and provides recommendations regarding implementation and operational impact.
- Serves as the primary authority for student systems access administration, ensuring compliance with institutional privacy, security, and data governance policies.
- Reviews, approves, and administers access requests for Banner and integrated systems, including CRM Recruit, CRM Advise, Courseleaf, and Degree Works.
- Supervises and schedules student employees, providing training, guidance, and performance feedback related to Student Systems support functions.
- Coordinates Student Systems support for key university events and initiatives that impact the student journey.
Experience And Education Requirements
To be the successful Student Systems Officer you will have:
- University Degree
- Minimum two (2) years of directly related work experience
- Experience with Banner, CRM and Microsoft Dynamics 365 is considered an asset
- Proficiency with Microsoft Office Suite (including PowerPoint, Excel, Word), Banner, Teams, Zoom; ability to quickly learn other software/platforms as required.
- Excellent customer service and interpersonal skills.
- Superior organizational, oral and written communication skills.
- Ability and desire to establish positive relationships with staff, faculty and students from diverse backgrounds.
- High level of personal integrity and professional initiative.
- Strong work ethic and adherence to a respectful workplace.
- Ability to work occasional evenings and/or weekends as required
Application Details
Required
Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:
- Resume
- Cover Letter
- Three Professional References
Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.
At Saint Mary's University, equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we encourage all qualified candidates to apply; however, preference will be given to applicants who self-identify as Black/African Nova Scotians, Indigenous peoples, racialized persons/visible minorities, persons with disabilities and women. If you require accommodations during the recruitment process, please contact Talent Acquisition at hr@smu.ca.
