We have an urgent requirement for IT Helpdesk Support (L1 Support) for our client based in Dubai
on-site IT Helpdesk" in Dubai to support almost 200 users--Must
Troubleshooting for end users, os, laptop format, and software support (Applications L1 support)--Must
Account users management, users reset password, disable users, create user. --Must
Print server management and printer management --Must
Hardware support and support for end users moving desks from department to another. --Must
Log ticket in ITSM application --Must
Email management and support, pst, mailbox, outlook setup--Must
Key Accountabilities
End User Technical Support
- Providing first line technical support and assistance for incoming queries and issues related to computer systems, software, and hardware either in person, over the phone or remote access.
- Maintain user computers, including upgrades and configuration as needed.
- Set up new users’ accounts and profiles and resolve password issues
- Manage access to network resources, accounts, and mailboxes.
- Diagnose user log-in issues, profile faults and permission errors
- Provide technical support in basic troubleshooting and maintain daily performance of computer systems.
- Administer user management (create account, disable, reset password) permissions, and access.
Hardware Configuration
- Configure and install new/replacement computers, and peripheral hardware, including printers, projectors, scanners etc.
- Install, repair, modify, configure, and upgrade computer hardware and software operating systems and applications.
- Run diagnostic programs to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Replace computer and Network devices’ parts as required.
- Accountable for maintaining checklist log of computers, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
Software UpdatesRun installations and regular updates of all software, as well as hard-wiring new machines such as monitors, printers, scanners, and copiers to the network.
Ad-hoc Support
- Log and respond to calls on the helpdesk and where required escalate to the team leader
- Troubleshoot, monitor, and maintain computer system and network problems, diagnosing hardware and software faults and solving technical and applications problems, either remotely or in person.
- Perform hardware and software installations, configurations and updates as needed.
- Assess, evaluate new technology.
- Perform electrical safety checks on computer equipment
- Diagnosing and solving hardware or software faults.
- Provide technical assistance with computer hardware and software
- Provide support and resolution to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and peripherals/printers.
- Liaise with external suppliers to resolve issues related to company equipment as required (access control, MFP’s)
- Manage stock, IT supplies and accessories, including toners, USB’s, hard disks and others and liaise with procurement team to replenish.
Skills: l1 support,helpdesk,technical support
