Position Summary
The Service Branch Manager (SBM) is responsible for the overall leadership, performance, and growth of the assigned region. This role goes beyond day-to-day operations and requires a hands-on leader who can build, develop, and scale a high-performing service location.
The SBM is accountable for driving operational excellence, developing talent, and implementing strategies that support sustainable growth, profitability, and best-in-class service delivery. This position requires a balance of people leadership, business ownership, and operational execution, particularly in startup or early-stage branch environments.
Responsibilities
- Lead the build-out, development, and ongoing optimization of branch operations, processes, and team structure, while maintaining full accountability for day-to-day operations and resolving local business needs, including customer concerns, employee matters, and facility issues.
- Own branch-level financial performance by reviewing jobs, managing costs, and ensuring work meets or exceeds profitability targets.
- Recruit, hire, and develop a high-performing team. Conduct interviews, performance reviews, and establish clear development plans for direct reports.
- Provide ongoing coaching and mentorship to technicians and staff; audit performance quality and implement training plans to continuously elevate team capability.
- Make informed recommendations regarding promotions, transfers, hiring, and performance management, including terminations where required.
- Oversee scheduling and workforce planning to ensure efficient delivery of services and optimal resource utilization across projects.
- Apply industry and technical knowledge to support quoting, job walks, report reviews, and customer solutions; ensure quality and accuracy of all deliverables.
- Build and maintain strong customer and vendor relationships, acting as a trusted partner and local market representative for the business.
- Identify and execute opportunities for business growth, operational improvement, and market expansion within the assigned region.
- Partner with leadership to develop and implement continuous improvement and strategic initiatives aligned with company objectives.
- Prepare and review operational and financial reports to monitor performance and inform decision-making
- Work closely with HSE to foster a strong safety culture and implement practices that reduce risk and ensure compliance.
- Maintain flexibility to support business needs, including occasional evenings, weekends, or travel as required.
- Ensure all work and decisions are conducted in compliance with regulatory requirements and company policies.
- Observe all safety rules and Best Practices; lead by example in maintaining a safe and compliant work environment.
Required Experience and Qualifications:
- Bachelor’s degree in related field or equivalent experience and minimum of 8 years of progressive experience in service, industrial, or field-based operations.
- Demonstrated success in a leadership role with accountability for operations, team performance, and financial outcomes.
- NETA, CSA (CEC), NFPA, and applicable Provincial OHS regulations.
- Thorough understanding of testing, heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
- Must be able to work safely and adhere to all electrical safety procedures.
- Proven leadership and mentoring skills.
- Strong communication (written and oral).
- Able to meet deadlines and handle multiple tasks.
- Strong oral and written communication skills.
- Able to work with various people throughout the organization-Customer Focused.
- Focus on accuracy and efficiency.
- For positions that utilize a company vehicle, you will be required to have a valid driver’s license.
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
- We pride ourselves on our integrity and expertise. We don’t cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.
We are customer driven
- Our number one concern is our customers and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
We focus on growth
- We are dedicated to growing the company and our employees.
- You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
We solve problems
- Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.
We get it done
- We are efficient, reliable and no nonsense. We work hard, but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
We build strong relationships
- Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
- You collaborate to create the best solutions for each other and our customers.
- You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information
Travel: 0-10%
Physical Demands: Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
