As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.
What you will do in this role:
Deliver a Perfect Guest Experience
- Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
- Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
- Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
- Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
People Development – Q-Crew Engagement
- Train and develop Q-Crew by providing coaching and performance improvement measures
- Participate in the training process for hourlyQ-Crew
- Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
- Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other
Financial and Restaurant Profitability
- Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
- Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
- Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.
Restaurant Quality / Operational Excellence
- Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
- Maintain standards for restaurant opening and closing procedures and the uniform policy
- Complete and track completion of all activities of the daily checklists
- Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
- Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
Food / Restaurant Safety
- Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
- Ensure compliance with respect to cash and inventory controls
- Ensure compliance with responsible alcohol service
What were are looking from you:
- Prior experience in a hospitality setting
- Strong interpersonal and communication skills for interacting with the restaurant team and Guests
- Knowledge of Point of Sale Systems
- Ability to work in a fast-paced environment while balancing competing priorities
- Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
- Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
- Superior interpersonal skills and ability to work as part of a team
- Ability to multi-task and maintain high energy in a fast-paced environment
What’s in it for you:
20% employee discount dining card valid at participating Recipe brands
- Pay range: $20-$22
Flexible scheduling
An energetic and dynamic team
Competitive wages
Fun working environment
Growth and development opportunities within the restaurant
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
If you believe in good times and awesome BBQ, apply online today!
