About OPA! of Greece
When we opened our first restaurant in 1998, OPA! set out to be a different sort of quick-service restaurant; one that combined delicious, wholesome Mediterranean cuisine with outstanding Customer Service. 28 years later, our mission remains the same. OPA! is now one of the most highly recognized and widely loved restaurant brands in Canada, with over 120 Locations across the country. As we continue to grow, OPA! Franchisees deliver on our original promise of great Greek food and an exceptional experience for our Customers.
Job Description
Reporting to the CEO, the Director of Operations has varied responsibilities across all areas of the business and plays a key strategic role in supporting the company’s goals. While directly responsible for Operations and Training, the position requires the incumbent to work in cross-functional teams and participate in all aspects of the business. The position also supports the CEO in the development and implementation of an annual strategic plan, operational, marketing plans and presentations at Advisory Council and Annual Conference meetings. Duties include:
Operations
- Responsible for a team of 6-7 Regional Business Managers to ensure smooth operation of the OPA system at the franchise restaurant level.
- Focus areas include restaurant profitability improvement, people development, Franchisee and customer relationship building, compliance, and culture development.
- Analyze and identify financial opportunities including, but not limited to, cost controls, productivity levels and revenue generation for the franchisees by gathering and benchmarking Financial Statements.
- Manage Franchise relationships including the discipline process.
- Ensure local, provincial compliance with Health and Safety regulations.
- Manage new store opening process with all teams.
- Co-ordinate transfers.
- Complete Performance Management reviews of Regional Business Managers
- Future management and development of corporate store
- Create/revamp operating systems and policies with team to maximize best results through strong leadership and effective practices.
- Create a strong level of service culture among franchisees.
Training
- Co-ordinate and manage Franchisee training process.
- With Regional Business Manager Training – update training manuals
- Schedule and lead classroom/Home Office training day
Construction
- Coordinate with the Project Management firm on operational issues and scheduling of the opening of new and renovated stores.
- Coordinate with Project Management firm and internal stake holders to update equipment and smallware’s requirements.
- Lead renovation process by developing scope of working and communicating with all stakeholders.
Franchising/Development
- Execute Discovery Day process in interviewing and choosing new franchisees.
- Coordinate with Franchising to aid with Lease renewals and new location selection.
Required Qualifications:
- Five to ten years in a senior leadership role in the food services or franchise industry.
- Excellent organizational and leadership skills, backed by previous professional success metrics.
- Superior verbal and written communications skills.
- Intimate knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
- Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Strong working knowledge of industry regulations and legal guidelines.
- Expertise in MS Outlook, Excel, PowerPoint and Word.
- Willingness to travel and valid driver’s license (50% travel on annual basis).
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) preferably in business administration or related field.
- Experience in developing budgets and business plans.
- Superior negotiation skills for both internal and external purposes.
- Strong working knowledge of data analysis and performance metrics.
While we thank applicants for their interest, only those candidates selected for an interview will be contacted.
