Why work for CMHA York Region?
We deliver quality mental health and addictions services that promote recovery and
health, and end stigma.
Our Values:
Responsive to the needs of our clients, their families, and our communities
Respectful in how we meet the needs of our clients and staff in each interaction
Committed to delivering the highest quality of care, every time
Innovative in our approach to meeting our clients’ and communities’ needs
Inclusive in how we work and serve our clients
Team Values:
We create belonging
We build better
We deliver
We offer an inclusive, innovative, and high-performance work culture that helps us
deliver transformational impact. The organization cares about the growth, safety and
well-being of employees and offers:
Competitive Total Compensation (including salary, benefits, pension)
o HOOPP (Healthcare of Ontario Pension Plan)
o Comprehensive Health Benefits
Learn more about us by visiting: https://cmha-yr.on.ca/careers/
We are hiring a Program Coordinator for our Housing First Program! JOIN US at
CMHA-YRSS; where innovation and community mental health care intersect!
Closing Date: June 5, 2026
Position: Contract, full-time, 35 Hours per Week. Contract ending March 31, 2028.
Evening Hours and Weekends may be required
Salary: $63,345- $76,704 per annum *Candidate experience will be considered when
determining the starting salary
Reason for Posting: An existing vacancy.
Program Coordinator Job Posting
Location: The Program Coordinator will work from the Aurora Office located at 15150
Yonge St, Aurora ON L4G 1M2 on the days of on-site work. The incumbent will work out
in the community/ client visits with regular travel in the York Region & South Simcoe
communities as required.
Job Profile:
The Program Coordinator will work in collaboration with the Manager to coordinate
mental health, housing and financial support services at CMHA. The Program
Coordinator will support the coordination of incoming client referrals, requests for
immediate financial support, coordination with third parties including but not limited to
private landlords, moving companies, insurance companies and cleaning services. As
well, the Program Coordinator will support the flow of clients to mental health
programming including groups and short-term case management services. The
Program Coordinator will also provide direct mental health supports to housing clients
and liaise with local community-based organizations to support program development.
Responsibilities:
Program Coordination:
Monitors incoming referrals for client services, community outreach and
addresses requests for workshops and community events.
Assists with coordination of community events that are approved by the Manager.
For workshop and group requests, consults with the Manager to determine
program capacity.
Receives and confirms receipt of new referrals and works in collaboration with
referral sources to support prospective clients, conducts initial needs assessment
screenings, enters and documents client activity in CRMS, and HIFIS and flows
clients to the appropriate service(s) within the Housing Programs.
Monitors client waitlist. Collaborate with Clinical Supervisors in assigning clients
to program staff as per the Manager’s directions and as per case load
requirements and program needs.
Direct Service Delivery:
Deliver mental health and case management supports to a case load of clients.
Conduct needs assessments, housing supports, supportive counselling, referrals,
case coordination, service navigation, and other individualized supports
Collaborates with other professionals to coordinate client treatment plans.
Program Coordinator Job Posting
Documents all client-facing services in the CRMS system, HIFIS and manual
tracker.
Monitor financial requests, liaising with Finance team, track spending and unique
individuals served.
Maintains monthly statistical records of services provided and prepares a year-
end summary of program activities as required.
Is familiar with and accesses a wide range of formal services and informal
supports, as well as CMHA York Region services, to link clients to services,
supports, and resources in the agency and larger community. Knowledge base
will reflect York Region and South Simcoe.
Maintains current knowledge related to mental health and recovery.
Provides information to support reporting to funders.
In collaboration with the Manager and Director of Services, participates in the
development of assessment and evaluation tools for the program as required.
Requirements:
A degree or diploma in health and social services, housing services, or related
field.
Current registration with the OCSWSSW, OACYC, or other regulatory body
under the Regulated Health Professions Act.
A second language (Cantonese, Mandarin, French, Farsi, Italian, Korean,
Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset.
Four or more years experience in the mental health field. Experience within the
housing sector is an asset.
Formal training in mental health, education, group work, program planning and
evaluation, community facilitation, and development.
Knowledge/skills/experience in counselling, case management, and
workshop/group development and delivery and familiarity with solution-focused
brief therapy and/or other brief counselling approaches.
Ability to apply Recovery principles and empowerment-oriented philosophies and
practices in work with consumers.
Ability to observe boundaries, engage in appropriate emotional regulation, refrain
from dual relationships with clients, maintain confidentiality, and engage in
Program Coordinator Job Posting
reasonable self-care strategies designed to reduce stress by balancing work/life
responsibilities.
Knowledge of, and adheres to relevant provincial laws, including, but not
confined to the Mental Health Act, the Child and Family Services Act, the Health
Care Consent Act, the Ontario Human Rights Code, Occupational Health and
Safety Act.
Extensive knowledge of supports and services in York Region, including formal
and informal resources.
Excellent diplomacy, decision making, problem solving, and teamwork skills.
A valid Canadian driver’s license, a minimum $1,000,000 third party liability
insurance .
A satisfactory and current Vulnerable Sector Screening.
The above statements are intended to describe the general nature and level of work
being performed by the incumbent(s) of this job. They are not intended to be an
exhaustive list of all responsibilities and activities required of the position.
This position reports to and is supervised by the Manager, People and Teams.
Working Conditions: Office work, community settings including schools, meetings in
clients’ home and travel with clients, driving of CMHA vehicles to various locations.
Disclaimer: In keeping with mental health reform, best practices, funding, and direction
this position may later require knowledge, skills, abilities, and working conditions not
noted here.
To request this posting in an alternate format or to request accommodation in the
application process, email AODA@cmha-yr.on.ca
