POSITION DESCRIPTION
Title: Room Attendant
Mission: To supply a high level of service which ensures repeat guest visits by maintaining guestrooms in the cleanest possible condition using The Prince George Hotel’s room standards
Responsible to: Housekeeping Supervisor(s)
Responsibilities:
To provide clean and comfortable rooms by changing beds to standard.
To provide clean washroom facilities by cleaning bathrooms to standard.
To strip assigned guestrooms by removing used amenities and linen ensuring consistent presentation through correct placement of all items.
To maintain assigned guestrooms to our high standard of cleanliness by performing general cleaning duties daily.
To maintain carpets by thoroughly vacuuming the entire carpeted surface of the assigned guestroom.
To maintain supplies on Room Attendant cart and report shortages of supplies.
To ensure efficient lost and found service by identifying, recording, reporting and delivering all found items to the Housekeeping office.
To assist in maintaining Hotel property by reporting all maintenance needs observed daily during shift.
To maintain accurate guest information by verifying and reporting the physical status of all assigned guestrooms.
To provide superior guest service through communication and follow up.
To be able to work shift work with a variety of shifts and be cross-trained as a Laundry Attendant, Houseperson and Night Attendant to fill those positions as required.
To work with co-workers using the “team approach” by being cooperative and helpful.
To develop confidence through an increasing ability to make appropriate decisions to regain the loyalty of dissatisfied guests and to exceed the anticipated and expressed expectations of all guests.
continued...
Room Attendant - Position Description
Page 2
To develop and maintain a thorough knowledge of all service facilities and features of the hotel to promote and secure sales at every available opportunity.
To be fully conversant and compliant at all times with emergency response standards, and to report on all incidents, accidents, near misses and safety hazards.
To effectively respond to all reasonable additional assignments determined by the Housekeeping Supervisors, or any member of the Hotel Management team.
