- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 5 years or more
- Computer science
Tasks
Respond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet support to users in response to identified difficulties
Supervision
3-4 people
Work conditions and physical capabilities
Fast-paced environmentWork under pressureTight deadlinesAttention to detailSitting
Personal suitability
AccurateClient focusEfficient interpersonal skillsExcellent oral communicationInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementHonesty
Screening questions
Do you have experience working in this field?
Employment terms options
Early morningEveningMorning
Employment terms options
DayWeekend
Work Term: Permanent
Work Language: English
Hours: 40 hours per week