I Have A Chance Support Services Ltd.
Quality Assurance Coordinator
Job type: Full-time Temporary 6 Month Contract
Compensation: $56,500–$60,000 per year
Shift & Schedule
Monday to Thursday: 8:30 a.m.–4:00 p.m.; Friday: 8:30 a.m.–2:30 p.m.
Location: 990 Boulder Blvd, Stony Plain
ABOUT US
Join our distinguished team at I Have a Chance Support Services Ltd. (IHACSS) and play a pivotal role in enhancing the lives of individuals in our care. We are dedicated to empowering individuals in our care facing mental illness and disabilities.
IHACSS is an accredited community-based organization that provides supported living to individuals with disabilities and complex needs. We strive to support and encourage people en-route to independence:
- to enhance their abilities and facilitate personal growth
- to achieve a sense of pride and accomplishment, and
- to enhance well-being and quality of life.
By listening, respecting, believing, and empowering, we can help individuals to achieve their goals anddreams. One step at a time.
Role Overview
The Quality Assurance Coordinator supports organization-wide quality, compliance, and occupational health and safety programs. This role conducts Support Home inspections, identifies and follows up on deficiencies, coaches employees, supports WCB/WSIB reporting and return-to-work processes, and collaborates across departments to strengthen safe, consistent, and high-quality service delivery.
Compliance Inspections
- Complete quality assurance inspections at least monthly in all Support Homes.
- Prepare timely inspection documentation that records successes, deficiencies, and required corrective actions.
- Provide on-the-spot coaching, training, and clear guidance to employees.
- Follow up promptly on significant deficiencies and support accountability for maintaining standards.
- Complete as-needed inspections related to major audits or on-site vendor reports.
- Collaborate with Client Care, Maintenance, Finance, and other program areas to support successful outcomes.
- Ensure Support Homes operate in accordance with legislation, standards, and IHACSS policies.
Health & Safety
- Coordinate health and safety orientation, training, job-site inspections, and reporting.
- Monitor legislative changes and recommend updates to organizational practices, policies, and the Health and Safety Manual.
- Conduct hazard analyses, review safe work procedures, and prepare written reports and recommendations.
- Monitor adherence to the IHACSS safety program by employees and subcontractors.
- Collaborate with WCB/WSIB Case Managers, prepare required employer reports, and facilitate return-to-work or modified-work arrangements.
- Support accident, injury, near-miss, and critical incident investigations and identify opportunities for prevention.
- Provide safety briefings and practical advice to employees and management.
- Participate in and promote the IHACSS Joint Health and Safety Committee.
Culture, Coaching & Collaboration
- Be a positive role model and advocate for individuals receiving services.
- Promote respectful, professional relationships, healthy boundaries, teamwork, trust, and integrity.
- Coach and mentor employees, provide in-the-moment skill development, and support conflict resolution and debriefing after serious incidents.
- Promote employee and individual safety, wellness, learning, and professional development.
- Collaborate with IHACSS managers, administration, and program teams to support cohesive operations and quality outcomes.
Policy, Standards & Legislation
- Maintain working knowledge of IHACSS policies, procedures, and the Health and Safety Manual.
- Maintain knowledge of accreditation standards, Supportive Living Accommodation Standards, and applicable occupational health and safety legislation.
- Respond promptly to organizational communications and maintain all required credentials and certifications.
- Promptly report suspected abuse, violence, discrimination, bullying, harassment, and other safety concerns.
Continuous Quality Improvement
- Attend required team and Client Care meetings.
- Participate in mandatory training and maintain certifications.
- Support accreditation processes and vendor audits.
- Guide front-line employees on IHACSS policies, procedures, and expectations.
- Perform other related duties assigned to support organizational needs.
Working Conditions
- Regular travel to Support Homes and other IHACSS locations is required.
- Regular hours are Monday to Thursday, 8:30 a.m.–4:00 p.m., and Friday, 8:30 a.m.–2:30 p.m.; additional hours may be required based on operational needs.
- The role involves frequent inspections, documentation, employee coaching, meetings, and time-sensitive follow-up.
- Work includes handling confidential employee, safety, incident, and client-related information.
- May involve participating in serious-incident debriefing, investigations, and conflict-resolution processes.
- Must follow all workplace health and safety, infection prevention, and organizational policies.
Qualifications
Education
- Bachelor’s degree in safety management, occupational health, or a related field.
- Certified Safety Professional (CSP), Occupational Health and Safety Technologist (OHST), or comparable certification is a strong asset.
Experience
- Minimum two years of experience in occupational health and safety, quality assurance, compliance, or a related coordination role.
- Experience conducting workplace or Support Home inspections and preparing clear reports and corrective actions.
- Experience implementing safety programs, policies, training, and coaching.
- Experience supporting incident investigations, WCB/WSIB reporting, and return-to-work or modified-work arrangements.
- Experience in supportive living or another regulated human-services environment is an asset.
Knowledge, Skills & Abilities
- Strong knowledge of occupational health and safety legislation, supportive living standards, accreditation requirements, and hazard-control practices.
- Ability to inspect sites, analyze hazards and incidents, identify deficiencies, and recommend practical corrective actions.
- Excellent written communication and documentation skills for inspection reports, policies, procedures, manuals, and regulatory reporting.
- Effective interpersonal training, coaching, and conflict-resolution skills.
- Sound judgment, attention to detail, and the ability to manage confidential information, competing priorities, and time-sensitive follow-up.
- Proficiency with Microsoft Office and electronic systems used for communication, documentation, and compliance tracking.
IHACSS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals, regardless of race, gender, disability, or background.
Compensation and Benefits
- Annual salary range: $56,500–$60,000.
- Paid time off and vacation pay.
- Employer-paid benefits, including dental and drug coverage.
- Health Care Spending Account.
- Access to the Family Assistance Program.
- Paid in-house training and required certifications.
- Regular employee recognition events.
- On-site parking.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant quality assurance, compliance, and occupational health and safety experience.
Accommodation is available upon request throughout the recruitment process.
