JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Services Representative (Part Time 15 to 20 hours/week) WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu Interact with shoppers and retailers in a courteous and efficient manner Sell shopping centre gift cards and balance sales to transactions Projects a positive attitude over the telephone and in person Assist guests by providing directions/information and answering questions Empower and motivate Guest Services teams to create memorable customer experience and interactions Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc. Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan Assume other duties and responsibilities as assigned Support the supervisor in various administrative tasks WHAT WE’RE LOOKING FOR High school education Previous cash/POS experience Previous customer service experience preferred Positive attitude and a strong desire to provide excellent customer service Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism Strong bilingual (French/English) written and oral communication skills, multilingual skills a plus Conflict resolution/management skills Must be friendly, approachable, proactive and solution focused Computer skills (excel, chrome) Location: On-site –Edmonton, AB If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. 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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.