JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience.The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service Interact with shoppers and retailers in a courteous and efficient manner Sell shopping centre gift cards and balance sales to transactions Projects a positive attitude over the telephone and in person Develop and maintain strong relationships with retailers and educate them about the centre's services Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry-out and store escorts Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs Conduct all service functions of the Customer Relations/Guest Services kiosk; Be available to work at the play park as required Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc. Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan Participates in special projects and assumes other duties and responsibilities as assigned WHAT WE’RE LOOKING FOR High school education Previous customer service experience preferred Positive attitude and a strong desire to provide excellent customer service Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism Strong written and oral communication skills, multilingual skills a plus Conflict resolution/management skills Must be friendly, approachable, proactive and solution focused Computer skills Flexible and able to work weekends, nights and holidays If you are interested in this challenge, please apply via Wirkn or submit your resume at Guest Services. You have everything to gain! When you join the JLL team, you are eligible for employment benefits and a pension plan that are among the best in the industry. Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle. At JLL, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world. Location: On-site –Burlington, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.