JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Support the Facilities Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives. Essential Functions: List the specific tasks, duties, and the primary responsibilities of the job. The list should include statements explaining why the function is required. Work with Facilities Manager to oversee the delivery of maintenance and repair services. Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction Interface with occupants of selected properties. Follow established escalation procedures and incident reporting procedures Support work order management for in house staff and vendors as necessary. Meet or exceed site Key Performance Indicators (KPI’s); assist with monitoring Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations Assist in the development and management of operating and capital budgets. Support the Facilities Manager in the implementation of short and long-term projects for the client. Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Facilities Manager. Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client. Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE). Insure compliance with Jones Lang LaSalle minimum audit standards. Assist in the development and management of the detailed, zero-based annual operating budgets for each building in your territory. Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review. Manage the maintenance of existing contracts. Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance. Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level. Required Knowledge, Skills and Abilities (KSA) Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant Excellent customer, computer, managerial, verbal and written communication skills Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives Basic knowledge of building systems (mechanical and electrical systems). Computer proficiency Estimated total compensation for this position: 60,900.00 – 88,300.00 CAD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site –Vancouver, BC Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. 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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.