Client Service Partner
Yarmouth, Nova Scotia
Monday - Friday, 8:00am-5:00pm EST
Hybrid Work Model
Believe in doing work you can be proud of?
We're the same.
As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the things you will be doing:
Building and maintaining client relationships by providing excellent customer service to both internal and external clients
Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
Taking and fulfilling orders, partnering with our clients to become their trusted advisor
Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
Cooperatively work with global vendors to complete internal and external customer orders
Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting
Understanding and communicating Industry changes and new product offerings to clients
Research and analysis of customer data
Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
Experience in a similar customer service orientated role is advantageous
Outstanding written and verbal communication skills
Strong Microsoft Office skills including MS Excel, Word and Outlook
Ability to work independently as well as on a team
Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
Previous experience of producing quality results with a high attention to detail
Ability to be direct, open, and honest when dealing with customers and coworkers
#LI-CS1
#INDGB
