Purpose & Overall Relevance for the Organization

The Digital Operations manager is responsible for supporting the day-to-day digital business operations within North America. The role will have responsibilities to represent the local ecommerce market in program management discussions with global and local stakeholders to provide relevant input and execution for the day-to-day business.

Key Responsibilities

Enhancement Management

Act as program manager supporting various projects or enhancement requests with our local & global teams
Manage relationships and communications with key global and local partners as well as third party solution vendors
Support the business case process, tracking and project lifecycle related to certain initiatives
Manage communications and adoption with local stakeholders involved in key projects under Platform Operations responsibility

Operation Management

Input and create ways of working with focus on improvements to operational efficiencies
Support the management and creation of documentation for operational processes and reference/training material
Support reporting out KPIs on monthly basis and during business reviews
Support issue reporting, investigation and ensuring resolution in accordance with market expectations
Track release management and event calendar with required communications to key market stakeholders
Support on any platform operational system setup, testing and documentation

Stakeholder Management

Manage and create Platform Operations knowledge resources for other teams to reference
Attend, participate and distribute notes including key actions where platform operations representation is required

Key Relationships

Local Teams –Customer Service, Post Order Operations, Program Management, Membership, Product Launch and Analytics,
Global Teams – Digital Product Owners, Market Success Managers, IT Managers
External Teams - External vendors

Knowledge, Skills And Abilities

Strong presentation and communication (verbal and written) skills across different levels within a global organization
Analytical mind-set and innovative thinker
Knowledge of eCommerce platforms and processes preferred
Organized and able to communicate and educate non-technical stakeholders
Ability to work independently towards common goals and agreed deadlines
Capable to work in a team environment and coordinate multiple tasks with conflicting priorities

Requisite Education And Experience / Minimum Qualifications

College/University degree from an accredited institution in Program Management or Business/Operations or equivalent combination of education and experience
4 years of eCommerce / retail / digital experience
2+ years of working experience in a leading role in an online consumer-facing high-transaction environment
Basic to intermediate knowledge of web analytics tools
Practical experience and of MS-Excel, MS-Word and MS-PowerPoint

Please note : This job is based in our Woodbridge, ON, Canada office. We are not budgeted for any relocation assistance on this role, hence applicants based only in Ontario, Canada will be under consideration.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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Manager, Digital Operations