Job Title: Chief Operating Officer (COO)

Location: Onsite – Ottawa, Ontario.

Job Type: Full-Time

About AutoShack:

AutoShack is a trusted leader in the automotive parts industry with over 45 years of success. We are rapidly expanding our operations, with plans to open 50 new retail locations while significantly growing our B2C e-commerce presence. To support this growth, we are seeking a dynamic, hands-on, and results-driven COO who excels in retail operations, online B2C sales, logistics, and IT systems management.

This is a highly responsible and demanding role that requires a proven track record of scaling companies, driving operational excellence, and leading cross-functional teams in a fast-paced, high-growth environment. Do not apply if you do not have extensive experience in e-commerce, multi-location retail operations, and IT systems.

Position Overview:

The COO will oversee all aspects of AutoShack’s operations, including retail expansion, supply chain logistics, e-commerce growth, IT infrastructure, and customer service. This onsite position requires a hands-on leader who can seamlessly navigate between high-level strategy and tactical execution, ensuring that all operational functions align with the company’s rapid expansion plans.

Key Responsibilities:

1. Retail & E-Commerce Growth

Lead nationwide retail expansion, ensuring new store locations are operationally efficient and profitable.
Drive B2C e-commerce growth, optimizing sales channels including company website, Amazon, eBay, Walmart and Company Websites.
Develop omnichannel strategies to create a seamless shopping experience across retail and online platforms.

2. Supply Chain & Logistics Optimization

Oversee warehouse and distribution center operations to ensure fast, efficient fulfillment for both online and retail customers.
Optimize inventory management and procurement strategies to reduce costs and improve product availability.
Lead initiatives to improve distribution networks, order fulfillment, and last-mile delivery performance.

3. IT & Systems Management

Ensure seamless integration and management of enterprise systems, including NetSuite ERP, Salesforce Commerce, and Manhattan Scale WMS.
Oversee cloud migration projects, automation efforts, and technology implementations that improve operational efficiency.
Work closely with the IT team to enhance data security, system performance, and reporting capabilities.

4. Customer Experience & Service Excellence

Develop and execute strategies to improve customer experience across retail locations, online sales, and customer support teams.
Optimize customer service operations, ensuring fast response times and high satisfaction rates.
Implement data-driven customer insights to improve engagement, retention, and brand loyalty.

5. Financial Oversight & Performance Metrics

Manage operational budgets, ensuring financial efficiency while supporting aggressive growth.
Establish KPI-driven performance tracking for all operational areas.
Use data analytics and reporting tools to drive decision-making and identify areas for optimization.

6. Leadership & Team Development

Directly oversee retail operations, supply chain, customer service, IT, and e-commerce teams.
Hire, train, and mentor high-performance teams to support business expansion.
Foster a culture of accountability, innovation, and continuous improvement.

Qualifications – Only Apply If You Meet These Requirements

Education:

Bachelor’s Degree in Business Administration, Operations Management, or a related field.
MBA preferred.

Experience:

10+ years of executive leadership in B2C e-commerce, retail, supply chain, and IT systems.
Proven success in multi-location retail expansion and scaling e-commerce operations.
Strong IT experience managing enterprise systems, ERP implementations, and cloud-based platforms.
Demonstrated ability to lead in high-growth, fast-paced environments.

Skills & Competencies:

Strategic and hands-on leadership with a proven ability to execute large-scale growth initiatives.
Deep expertise in retail operations, e-commerce platforms, logistics, and IT infrastructure.
Strong financial acumen with experience in budgeting, P&L management, and performance optimization.
Advanced technology skills with experience in ERP, CRM, and WMS systems (NetSuite, Salesforce, Manhattan Scale preferred).
Exceptional communication and team leadership skills, with the ability to manage diverse departments.

Why Join AutoShack?

Lead a fast-growing company with an aggressive retail and e-commerce expansion strategy.
Competitive salary and comprehensive benefits package.
An opportunity to make a significant impact in a high-growth, results-driven environment.

Application Process

If you have extensive experience in retail, e-commerce, logistics, and IT operations, and are looking for a high-impact leadership role, we encourage you to apply.

Only candidates with the required experience will be considered.

AutoShack

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