Position Objectives: The objective of the Team Lead role is to support the mission, vision, values and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery

of retail processes in order to achieve operational objectives

Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching

Responsibilities and Key Accountabilities: In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB, may include but are not limited to:

Operational Excellence

Monitor labour cost, dashboard and KPIs
Ensure adherence to loss prevention policies to support achieving store shrink goals
Lead, focus and support CERs in the execution of store processes to optimize operations:
Planograms/Merchandising
Stock rotation (FIFO)
Perform functions related to inventory control
Carry out defective product and recall processes
Execute product replenishment
Report, document, investigate and address near misses, customer injuries or workplace accidents in a

timely manner

Ensure team executes on operational processes
Manage and approve time/attendance in time keeping software
Provide attendance support
Ensure monthly inspections are completed
Advocate safety practices using safety leadership best practices

Corporate Citizenship

Immediately report and address any lapses in compliance with corporate policies, provincial or federal

laws

Engage with the team to ensure clear understanding of team mission, vision and goals
Foster a Quality, Safety and Curated Service culture
Stay abreast of industry trends and important pending legislation impacting business
Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure

effectiveness

Represent the company in a professional and positive manner
Build meaningful relationships with teams, and inspire others
Represent the organization within the community as a strong pillar

Customer Engagement

Lead, coach and support retail team in the execution of customer engagement processes to optimize the

Customer Experience

Maintain a neat, clean and organized store
Ensure team is providing world class (G.U.I.D.E.) customer service
Utilize aroma pods to achieve and exceed customer expectations
Coach Customer Experience Representatives on GUIDE service
Manage flow of customer traffic
Execute sales and returns based on operational policies while ensuring customer satisfaction
In alignment with brand standards, ensure customer satisfaction is a top priority
Ensure consistent execution of brand standards
Model team member language based on appropriate industry standards
Align customer experience with our safety and education mandate
Ensure alignment of digital signage with operational standards

Performance Culture

Working in partnership with the Retail Store Manager, the Team Lead’s responsibilities are as follow, but not

Limited To

Foster team engagement by ensuring:
that all team members clearly understand their responsibilities
all team members have everything they need to complete the tasks they are responsible for
team members are positioned to make the best use of their strengths
good work and success is recognized and highlighted
team members know that their management team cares about them and their successes
there are ways provided for team members to expand their skills, knowledge and strengths
team members are provided opportunities to share their opinions and ideas
the organization’s mission and purpose is clear to everyone
team members know when they have done good work
team members are encouraged to build relationships on the team
team members are provided regular feedback
team members are receiving the development that they need and want
PASE setters for each shift
Ensure monthly feedback meetings with team members in advance of probationary period completion
Report, document, investigate and address behavioral issues in a timely manner (NIISE).
Deliver terminations
Conduct performance reviews and manage professional development of team
Tutor/Guide team members in mindfulness
Develop, and maintain a diverse, high-performing retail team through consistent selection,

development, and motivation

Take accountability of personal growth; actively participate in training, take on new challenges/projects

to better support company's growth.

Collaborate with internal peers, stakeholders and experts to problem solve

Cannabis NB

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