Company Description

About Us

Captura Hall is a customer-centric company dedicated to delivering exceptional service and support to our clients. Based in the vibrant city of Philadelphia, PA, we pride ourselves on fostering a collaborative and innovative work environment. Our mission is to ensure every customer feels valued and heard, and we achieve this through a team that is motivated, skilled, and supported in their growth.

Job Description

Job Description

We are seeking a detail-oriented and empathetic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with Captura Hall.

Responsibilities

Respond promptly to customer inquiries via email, phone, and live chat.
Identify and resolve customer issues with professionalism and efficiency.
Maintain accurate records of customer interactions and transactions.
Assist in developing and improving customer service procedures.
Collaborate with other departments to resolve customer concerns.
Provide feedback to management to enhance customer satisfaction.

Qualifications

Skills & Qualifications

Strong communication and interpersonal skills.
Exceptional problem-solving abilities with attention to detail.
Proficiency in using customer service software and tools.
Ability to multitask and manage time effectively.
Prior experience in a customer support role is a plus but not required.

Additional Information

Benefits

Competitive salary.
Opportunities for professional growth and career advancement.
Comprehensive training and onboarding.
Supportive and inclusive work environment.
Paid time off and health benefits.

Captura Hall

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