Company Description
About Us
Captura Hall is a customer-centric company dedicated to delivering exceptional service and support to our clients. Based in the vibrant city of Philadelphia, PA, we pride ourselves on fostering a collaborative and innovative work environment. Our mission is to ensure every customer feels valued and heard, and we achieve this through a team that is motivated, skilled, and supported in their growth.
Job Description
Job Description
We are seeking a detail-oriented and empathetic
Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with Captura Hall.
Responsibilities
- Respond promptly to customer inquiries via email, phone, and live chat.
- Identify and resolve customer issues with professionalism and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing and improving customer service procedures.
- Collaborate with other departments to resolve customer concerns.
- Provide feedback to management to enhance customer satisfaction.
Qualifications
Skills & Qualifications
- Strong communication and interpersonal skills.
- Exceptional problem-solving abilities with attention to detail.
- Proficiency in using customer service software and tools.
- Ability to multitask and manage time effectively.
- Prior experience in a customer support role is a plus but not required.
Additional Information
Benefits
- Competitive salary.
- Opportunities for professional growth and career advancement.
- Comprehensive training and onboarding.
- Supportive and inclusive work environment.
- Paid time off and health benefits.