Mandate:

Reporting to the Director of Customs Services, the Customs Manager (E-Commerce) is responsible for managing the e-commerce brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries and supporting positive relationships with them and relevant government authorities.

Requirements:

Minimum of 5-8 years of experience in the customs brokerage industry at a supervisory or management level
College Diploma in International Transportation & Customs or related field is preferred
Strong business acumen and knowledge of customs procedures, tariffs, regulatory requirements, profit & loss management, accounting, and CSA
CCS, CTCS, LCB designations are preferred
Experience in CargoWise One system or related windows-based brokerage systems is considered an asset
Proficient in Microsoft Office 365, with intermediate to advanced skills in Excel

What You Offer:

Ability to work independently (drive and self-starter/self-managed)
Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion
Excellent oral and written communication skills
Exceptional customer service and problem-solving skills
Extremely detail-oriented, organized and able to multi-task

What We Offer:

Cultural diversity and equal opportunity employer
Competitive compensation
Comprehensive Benefits package, including fitness reimbursement program(s)
Education Reimbursement Program
Balance between work and home life

Delmar International Inc.

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Customs Manager (E-Commerce)