About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Data Analyst, Consumer Analytics

We have an exciting opportunity for a Data Analyst role within our Commercial department, aimed at supporting our Guest Loyalty and Personalization initiatives. In this strategic position, you will become a guest data domain expert, playing a vital role in ensuring that our products align with our data roadmap and support the long-term vision for guest loyalty.

The ideal individual will have a keen interest in data, possess excellent problem-solving skills and be an outstanding communicator, especially in a fast-paced environment. They should be adept at managing multiple priorities while collaborating effectively with both internal and external stakeholders and team members across our cross-functional organization.

What You’ll Be Doing

Analyze guest data and implement analytical solutions to support commercial initiatives and drive business performance. 
Support development of analytical products by managing the backlog and organizing all requirements and related activities in Jira and Monday.com, ensuring thorough documentation according to Four Seasons governance guidelines and project management principles.
Develop and maintain dashboards and tools supporting enterprise-level reporting, including Consumer 360 and Email Campaign Performance dashboards.
Test and verify the completion of work done by Data Engineers to ensure compliance with the original intent of prototype and long-term requirements, including new tables and dashboard enhancements.
Support ad-hoc reporting on key performance indicators for various stakeholders across the Commercial organization powered by insights and analytics through data storytelling.
Support vendors & agencies by providing analytical and consulting services in marketing analytics.

What You Bring

Minimum 3 years of analytical experience in the areas of analytics and product development
Minimum of bachelor's degree in analytics, information systems, computer science or similar field 
Experience working with consumer and marketing data. Knowledge in hospitality data is an asset.
Strong process management and development skills with ability to determine and maintain Key Performance Indicators (KPIs).
Applied experience in product data analytics and business intelligence with strong ability to bring the product’s vision into life according to the data roadmap.
Familiarity with scalable data infrastructure and data governance concepts.
Expert in querying relational databases using SQL.
Expert in data visualization and dashboarding (e.g., Power BI)
Practical knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Databricks) 
Practical knowledge of statistical analysis and machine learning tools (e.g. Python, R)
Expert in Microsoft Office software (Word, Excel, PowerPoint, Access.
Experienced in Agile methodologies and the hypothesis-driven approach.
Exceptional communication, interpersonal, and collaboration skills.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels and Resorts

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Data Analyst, Consumer Analytics