Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Hamilton
Employment Status: Hourly Full-Time
Function: Customer Experience

Req ID: 25598

Job Responsibilities

Business Unit(s):
The PythonX team are responsible for providing automated robotic plasma cutting solutions, primarily for use in the structural steel market.

Our Service department is responsible for the providing technical support to direct end-user customers for service / maintenance contracts and warrantee related solutions, as well as, troubleshooting and problem solving with respect to customer issues.

The PythonX team are expected to deliver results while contributing to Lincoln Electric's ongoing business activities and priorities, as well as, meeting internal and external customer requirements in a timely, discreet and ethical manner.

Major Responsibilities:

Must be able to converse in the English language at a high level, both written and spoken
Global technical support, both via the Call-Center and onsite, for Lincoln Electric's PythonX Plasma Cutting equipment
Responsibilities include technical phone/email/Skype support during normal business hours and periodic overnight support via 24/7 phone system
Onsite responsibilities include commissioning and training of customer during installation of the PythonX machine, mechanical and electrical trouble shooting, calibration and review of completed production units, and other services as required
The person in this position must be highly technical, with an understanding of electrical, mechanical, pneumatic and robotic systems, and the ability to troubleshoot complex problems
Must have strong communication skills; This position has contact with a variety of people and personalities at all levels, requiring the role to manage both up and down, as well as develop relationships with our Customers
Understands the Mission Critical nature of our customer base; promotes an exceptional service experience that ensures all customers treated in a professional and consistent manner and aligns priorities to ensure minimal downtime on machines.
To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.
To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.
To fully abide and actively support Lincoln Electric's Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner

Job Requirements

Minimum Experience & Training Requirement:

Excellent communication skills in English, both verbal and written
2-5 years of technical service or maintenance experience in a manufacturing environment
Understanding of industrial environments, automation, engineering and production processes, mechanical, electrical, and pneumatic systems
Experience and/or knowledge of Plasma cutting or the steel fabrication industry also an asset
Must have Valid Passport and ability to travel internationally up to 50%
High level of integrity, confidentially, and accountability; Strong organizational skills
Effective computer skills; Microsoft Office and Computer Aided Design (CAD) Software.

Lincoln Electric is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex (including pregnancy), sexual orientation or any other Prohibited Ground. Lincoln Electric Company of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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