Job Title: Onboarding & Account Management Specialist.

Location: Toronto, Canada & Krakow, Poland

Job Type: This role is hybrid, with the possibility of remote work as well.

About the Company

MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients. Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 4 offices. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 2000+ dedicated professionals.

About the Role

We are looking for a proactive and customer-centric Onboarding and Account Management Specialist to join our Customer Success team. In this role, you will play a crucial part in delivering a seamless onboarding experience for new customers while managing a portfolio of 200–300 existing accounts.

Required Skills

2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field.
Strong understanding of onboarding methodologies, platform implementation, and driving product adoption.
Proficiency in CRM tools (e.g., Salesforce), data platforms (e.g., Tableau, Anaplan), and communication tools (e.g., Outreach.io, Zendesk).
Exceptional communication and training skills, with the ability to convey complex concepts clearly and effectively.

Preferred Skills

Experience in a similar role.
Additional certifications or training related to Customer Success.

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