Job Title: Clinical Research Coordinator

General Description: The Clinical Research Coordinator will assist our Research Project Manager with the coordination of research IVF cycles and fertility patient treatments.

Essential Functions

Administrative enrollment of new patients for the clinical investigation in infertility.
Handle patients going through the process of enrollment, answer science and logistics questions regarding the clinical investigation in infertility.
Introduce patients to Informed Consent Forms, and follow through with patients until completion of documents. This includes answering questions and calls & meeting with patients to discuss and/or receive documents.
Maintain patient charting, update records and file completed Informed Consent Forms.
Consult with project manager and Medical Director to educate enrolling patients on the experimental IVF program described in the Informed Consent Forms.
Telephone triage with patients regarding updates on the progress of their cycle, patient medication, treatment plans, test results, and patient related issues.
Communicate with patient and our clinical staff or patient provider to collect medical records required for embryo transfers, if necessary.
Responsible for accurate and timely communication of clinical updates to patients.
Responsible for keeping patients up to date on the progress of the clinical investigation, and communicate any patient requests for changes in their cycle to the project manager.
Provide compassion and emotional support to patients throughout the clinical investigation in infertility.
Work with project manager to schedule patient oocyte shipments for the clinical investigation in infertility.
Ability to remain calm and respond appropriately to all stressful situations.
Knowledge of OSHA, FDA, and HIPAA compliance.
Excellent communication and interpersonal skills.
Strong communication skills with professional yet friendly etiquette providing the utmost customer care.

Requirements

Minimum bachelor's degree, preferably in Biology or Biomedical Sciences.
Previous experience in patient facing research setting.
Preferred 2-3 years’ experience in an infertility medical setting OR in a medical research setting.
Excellent work ethic and ability to work both independently and as part of a team.
Meticulous organizational skills and attention to detail.
Excellent time-management, customer service, and critical-thinking skills.
Ability to work well in a fast-paced environment while maintaining composure and an individualized, compassionate approach to patient care.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

New Hope Fertility Center

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Clinical Research Coordinator