Job Title: Clinical Research Coordinator
General Description: The Clinical Research Coordinator will assist our Research Project Manager with the coordination of research IVF cycles and fertility patient treatments.
Essential Functions
- Administrative enrollment of new patients for the clinical investigation in infertility.
- Handle patients going through the process of enrollment, answer science and logistics questions regarding the clinical investigation in infertility.
- Introduce patients to Informed Consent Forms, and follow through with patients until completion of documents. This includes answering questions and calls & meeting with patients to discuss and/or receive documents.
- Maintain patient charting, update records and file completed Informed Consent Forms.
- Consult with project manager and Medical Director to educate enrolling patients on the experimental IVF program described in the Informed Consent Forms.
- Telephone triage with patients regarding updates on the progress of their cycle, patient medication, treatment plans, test results, and patient related issues.
- Communicate with patient and our clinical staff or patient provider to collect medical records required for embryo transfers, if necessary.
- Responsible for accurate and timely communication of clinical updates to patients.
- Responsible for keeping patients up to date on the progress of the clinical investigation, and communicate any patient requests for changes in their cycle to the project manager.
- Provide compassion and emotional support to patients throughout the clinical investigation in infertility.
- Work with project manager to schedule patient oocyte shipments for the clinical investigation in infertility.
- Ability to remain calm and respond appropriately to all stressful situations.
- Knowledge of OSHA, FDA, and HIPAA compliance.
- Excellent communication and interpersonal skills.
- Strong communication skills with professional yet friendly etiquette providing the utmost customer care.
Requirements
- Minimum bachelor's degree, preferably in Biology or Biomedical Sciences.
- Previous experience in patient facing research setting.
- Preferred 2-3 years’ experience in an infertility medical setting OR in a medical research setting.
- Excellent work ethic and ability to work both independently and as part of a team.
- Meticulous organizational skills and attention to detail.
- Excellent time-management, customer service, and critical-thinking skills.
- Ability to work well in a fast-paced environment while maintaining composure and an individualized, compassionate approach to patient care.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
