Our client in the non-profit sector is looking for a Support Analyst on a contract basis to work on their M365, Security, Network support and initiatives.

Duration: 6 months

Location: 3d - 5d/week at Toronto downtown location

Responsibilities:

Microsoft 365 Support:

Provide first-level support for M365 applications including Outlook, Teams, SharePoint, and OneDrive.
Assist with user account setup, password resets, and basic permissions/access issues.
Support end users with troubleshooting common M365 issues and escalating when necessary.

Intune & Device Management:

Assist in enrolling and managing user devices (laptops, desktops, mobile devices) using Microsoft Intune.
Perform basic troubleshooting of Intune-related issues such as compliance policies, device profiles, and app deployments.
Monitor and report on device health and compliance status via the Intune portal.
Support software installations and updates through Intune under the guidance of senior staff.

Security Support:

Monitor MFA and Conditional Access alerts and assist users with authentication issues.
Perform basic security checks and escalate potential threats (e.g., phishing attempts) to senior staff.
Assist in maintaining antivirus, endpoint protection, and patching compliance.

Network Support:

Provide hands-on support for LAN/WAN connectivity issues, VPN access, and Wi-Fi troubleshooting.
Monitor basic network performance and escalate outages or anomalies to network administrators.
Document and track incidents in the helpdesk system.

General IT Operations:

Support hardware and software setups (laptops, printers, mobile devices).
Maintain and update IT documentation and user guides.
Participate in routine system checks, inventory audits, and onboarding/offboarding tasks.

Requirements:

1–3 years of experience in an IT support or helpdesk role.
Exposure to Microsoft 365 tools (Exchange, Teams, SharePoint, OneDrive).
Basic understanding of network concepts (firewalls, VPNs, switches).
Familiarity with security best practices and common tools (MFA, antivirus, endpoint protection).
Strong problem-solving and communication skills.
Customer-focused attitude with the ability to explain technical concepts to non-technical users.

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