Main Idea

Ensure smooth delivery of products and promote delightful customer experiences.

Context

Reusables offers a suite of products enabling Reuse to customers, where Reuse is understood to be a program enabling a zero-waste solution at the food and dining level, specifically as it relates to "to-go" meals. The core offering is enabling customers to deprecate the use of single-use packaging in favour of a reusable container backed by asset tracking technology allowing for financial accountability for the asset.

Roles And Responsibilities

Reusables focuses on closed network systems, specifically university campuses and hospitals but also looking to move into other verticals. Each deployment of services and products comes with its own specific set of configurations from a logistics and operations perspective.

The core requirement of the Product Manager is to facilitate the timely, robust and comprehensive development and delivery of our products and services with minimal friction both internally and externally:

interface with product, development, stakeholders and clients to ensure the right tasks are being prioritized;
help triage and prioritize product development, including participating in sprint planning and daily syncs as needed;
bring a standardized agile product development methodology to the product team and maintain a consistent meeting cadence between developers and key stakeholders;
collaborating with stakeholders to align on priorities;
writing detailed product specifications and user stories;
acting as a bridge between technical teams (e.g., engineering) and non-technical stakeholders;
work with founders to define the product development process and lifecycle from ideation to launch;
collaborate with Customer Success and Technology to manage new customer onboarding activities, specific product configurations, scoping integrations with client systems;
assigning tasks and coordinating across teams to ensure timely delivery;
monitoring progress, resolving bottlenecks, and addressing risks;
ensuring the product delivers business value and solves customer problems;
understanding the architecture, APIs, and technical dependencies of the product;
prioritizing technical features, debt, or infrastructure improvements alongside customer-facing features;
be the go-to person for questions regarding timelines, feature readiness, issue and incident resolution, product roadmap level questions;
conduct QA of products and services;
produce documentation, both internal and user facing;
ensure team members have the tools/resources they need to complete their work and maintain schedules;
build process, monitor the success of processes, adjust as needed

With time, it is expected that the Product Manager will have the most depth on the product suite from a holistic perspective and be a key voice in strategy meetings, informing business development and an active participant in growing the business.

Specifically

At Reusables, being a small team, this is liable to look like a lot of things. Here are some specific examples:

participating in client kick off meetings and being a touch point for customers pre and post launch;
leading product roadmap and sprint planning and doing QA for new features;
producing documentation in ClickUp like "how to troubleshoot this product", "customer launch playbook" or "product KPIs for this quarter";
implementing processes for everything from incident tracking, management and retros, to how we deliver our products and services;
developing a manufacturing plan, QA checklists and cost management tooling

Scope

Software and hardware products.

Software: web & mobile applications, back-end software system, core API, integrations

Hardware: Smart Return Bin, return station, checkout devices

Our technology stack:

Software: React and React Native client apps; Nodejs and Mongo back end

Hardware: C++ IoT device

Why we are here

The ocean already contains 165 million tonnes of plastic. By 2050, plastic in the ocean will outweigh fish. In that same year, GHG emissions associated with plastic production, use and disposal, would account for 15% of allowed emissions as per the Paris Agreement. Recycling is the current solution to single-use plastic, however only 5% of plastic is recycled in the U.S. (9% in Canada). Governments around the world are banning single-use plastics and leading businesses have made commitments to eliminate packaging waste across their product offerings by 2030. Experts have proven reusable packaging in a circular economy to be the most environmentally sustainable option. However, food businesses, our primary target market, are facing a major challenge in the adoption of reusables: the costs and complexity associated with offering reusable packaging on their own are untenable. For consumers, there currently is no mainstream option for reusable packaging.

Who We Are

Reusables.com is a zero-waste platform and we are creating a new future for food packaging.

We are a mission-driven technology company helping food businesses and their customers eliminate single-use plastic waste through IoT-enabled Reusables-as-a-Service. Our core technology is a proprietary tracking software that connects with our IoT-enabled tags, two mobile applications and an operator portal to enable many consumers and merchants to share an inventory of reusable containers within a network (e.g. city, university campus, grocery chains). Our product is a Reusables-as-a-Service that enables any food business to offer their customers a convenient zero-waste packaging experience. For consumers, our membership takes the guilt away from takeaway packaging and offers rewards for reusing across a growing network of restaurants, cafes and grocery stores.

Our small but mighty team is based in Vancouver, BC and we are backed by leading investors including Ryan Holmes' LOI Venture. We are building a world-class team with diverse perspectives. We are young, female-founded, and relentlessly focused on the planet, people and profit (in that order). We work hard and play outside harder.

Values

Strive for excellence
Assume you have something to learn from everyone
Play bigger
Check your ego at the door
See the path forward, not the trees in the way

Deadline for application: February 3, 2025

Location: Vancouver, BC (Hybrid; min 1 day in the office downtown)

Compensation: $80-120k salary plus stock options package

Requirements

Experience and Qualifications:

The position is ideal for a dynamic product leader with a bias for action and passion for sustainability.

Basic Requirements:

5+ years of experience;
Ability to think critically on the spot and make decisions under pressure;
Strong verbal communication skills, able to express yourself in a clear, concise, and empathetic manner;
Located in Vancouver, BC

Preferred Requirements:

Technical skills and experience in software and hardware development
UX/UI design skills (experience with Figma)
Ability to write and review code
Engineering education or background
PMP certification

Benefits

Benefits package provided by Pacific Blue Cross (dental, vision, health)
Membership to Outdoor Prolink for discounted outdoor gear
Beautiful co-working space downtown Vancouver with a view of the North Shore mountains!

Reusables.com

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