Why do we need you ?

Kaycan has an exciting career opportunity for a Customer Service Representative based in Moncton to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday

Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

Responsibilities

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

Understand customer needs and advise best solutions for a positive customer experience
Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
Updating, referencing, and maintaining customer accounts in our inventory/CRM system
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Updating and referencing the company’s CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
Other duties as required.

Is this job for you ?

Here Is What’s Important To Have To Apply

Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years’ experience in a similar role dealing with customer in-person
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience: Microsoft Office,
Excellent organizational skills and attention to detail
Enjoys working in a fast-paced customer facing environment.

A Little More About Us

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events, and company wide activities, we also provide the following benefits that contribute to our Total Rewards Package, we provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs.

Excellent healthcare benefits package.
Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
Competitive Pension, and Employee Stock Purchase Program (PEG).
Allowances for prescription safety glasses and safety shoes
In-house safety training
Opportunity for growth
And more!

To make sure nothing is forgotten

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

WHY WORK WITH US?

Kaycan is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Kaycan will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To learn more about us visit www.certainteed.ca and www.kaycan.com

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with Kaycan, follow us on LinkedIn, Facebook and Instagram.

Legal Statement

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Customer Service Representative - Moncton