We’re on the hunt for a Customer Service Superhero—someone who can juggle responsibilities like a pro, stay cool under pressure, and deliver outstanding experiences at every turn. Think you have what it takes? This isn’t just a job; it’s a chance to make a real impact while mastering a diverse range of skills.

Your Mission (Should You Choose to Accept It):

Phone and Email Wizardry:

Be the first line of communication, answering calls and emails promptly and professionally.

Manage voicemails and inboxes like a pro—every message, every inquiry, every lead, handled to perfection.

Proactively update customers about their inquiries so they never have to ask twice.

Master of Documentation:

Ensure all invoices, receipts, contracts, and agreements are promptly forwarded.

Communicate strategically—texts for quick updates, emails for records, and calls when it matters.

POS Guru:

Keep the point-of-sale system humming.

Reconcile receipts with statements monthly and ensure all bank deposits are handled promptly.

Review weekly service sheets and invoicing to keep the workflow smooth and customers satisfied.

Front-of-House Champion:

Create a welcoming and organized reception area that’s always ready for walk-ins.

Prioritize effectively

Service Team Sidekick:

Prep the service team with job details, enforce document management policies, and escalate issues only when necessary.

Water Testing and Seasonal Rockstar:

Conduct water tests with precision and suggest improvements for better service.

Manage additional phone assistance during peak seasons while keeping your duties on track.

Tech-Savvy:

Embrace digital tools to streamline operations.

Collect and organize customer information for follow-up, sales and marketing.

Why Join Us? This isn’t your average desk job. As our Customer Service Superhero, you’ll be at the center of everything we do, helping us deliver exceptional service while keeping operations running like clockwork. Your skills will be tested, your hard work recognized, and your ideas valued.

Ready to Suit Up and Save the Day? Apply Now!

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Casual dress

Store discount

Flexible language requirement:

French not required

Schedule:

Day shift

Monday to Friday

Weekends as needed

Education:

Secondary School (preferred)

Experience:

CRM software: 3 years (required)

Customer service: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Serenity Pools and Landscaping

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