Support Services Group is looking for a dynamic and customer-focused Bilingual Customer Service Representative

to provide world-class service for a MAJOR fashion retailer.

As a Bilingual Customer service representative, you will play a crucial role in delivering exceptional customer service and driving sales growth. We are seeking individuals who are fluent in French and English languages, possess strong communication skills, and have a passion for assisting customers.

Why Join Us?

We value your contributions and believe hard work should be rewarded. Here's what we offer:

Competitive Pay: $19.00 per hour
Comprehensive Benefits: Health, dental, and vision insurance
Paid Time Off: Accrue PTO from day 1 in training
Paid Training: Learn and grow while getting paid
Career Growth: Significant opportunities for development and advancement
Supportive Environment: A positive, professional workplace where respect and teamwork thrive

What You’ll Do

As a Customer Support Representative, you’ll serve as a brand ambassador, delivering exceptional service while offering products and services through a consultative approach. Your responsibilities will include:

Handling inbound customer contacts courteously and professionally
Resolving customer issues and ensuring first-call resolution
Utilizing systems to complete account management tasks and process claims
Staying up-to-date with program knowledge, systems, and procedures
Escalating issues appropriately when needed
Maintaining confidentiality and adhering to company policies

What We’re Looking For

We’re searching for team players who are customer-focused, professional, and eager to grow. Here’s what you need:

Minimum Requirements:
- Must be 18 years or older
- Must be able to speak French and English
- High school diploma or equivalent
- Experience with computer-based data entry
Key Skills:
- Strong communication (written and verbal)
- Excellent organizational abilities
- A customer-first mindset: empathetic, patient, and responsive
Availability: Ability to work regularly scheduled shifts, including training

Why You'll Love Working Here

At Support Services Group, we’re committed to your success. From day one, you’ll receive the support, training, and resources you need to thrive. Join a team that values you, your growth, and your future.

About Us

Support Services Group is a US-based, global, high-touch omnichannel outsourcing contact center solutions company. We specialize in delivering exceptional customer experiences while driving growth for our partners. Join our team and become part of a culture that fosters growth, support, and empowerment.

Apply today and start building a career you’ll be proud of!

Support Services Group

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Luxury Fashion Customer Service Representative French Bilingual