Description

The Case Manager will oversee a case load consisting of up to one hundred (100) clients. The incumbent will attend local probation offices to interview clients who have community service hours as a condition of their probation. The Case Manager will set the clients up for success by providing community placements and monitoring their hours in accordance with the probation requirements.

Key Responsibilities

Case Management

Provide intensive case management for clients by maintaining caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.
Provide individual counselling sessions, and interventions to reduce the risk of recidivism, including but not limited to short -term crisis intervention, ongoing case management, training and education, and community development and networking.
Conduct intake and risk assessments in the probation offices and the Correctional Justice Services office.
Maintain client confidentiality. Develop rapport with the clients. Provide individual counselling to clients re: any issue that may interfere with the reintegration process.
Develop and maintain networks and positive relationships with community agencies and programs to stay current on available resources.
Identify service issues/gaps/needs and bring to the attention of the Executive Director in a timely manner and participate in the development and implementation of appropriate processes for effective and efficient program delivery.
Conduct assessments of Community Justice clients.
Report violations of parole conditions in accordance with policies.
Log pertinent information in the official registers and the Offender Management System (OMS).
Secure and maintain community placements for clients.
Develop and implement case management of assigned clients; assist clients in establishing goals, monitor progress, and prepare discharge plan.
Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required.
Contact other agencies whenever necessary to provide client Supervise residents regarding their adherence to parole conditions.
Engage in the development of inter-personal relationships that promote dignity and respect.
Provides training and coaching to other case workers to promote effective case management.
Assigns and distributes case load to individual case workers.
Acts as Team Lead/Supervisor of case worker staff.
Serves as a member of Greenfield House Leadership Team and maintains strong communications with senior management.
Chairs weekly case conferences attended by the rest of case the management team, chaplain, Executive Director and House Parole Officer .
Coordinates case management response to crisis and challenging case management situations.

Communication And Reporting

Perform administrative duties, such as compiling and maintaining accurate case files and appropriate documentation related to clients and initiatives and any new documentation; complete all reports required by the funder and The Salvation Army.
Prepare and/or input appropriate forms, monthly statistical recording, and reporting; Communicate continually and effectively with team members and is an active and cooperative team member; Participate at case management meetings, in-house training and in ongoing development of relevant skills/knowledge.
Enter client data in the Corrections & Justice Services (CJS) database and provide monthly data entry reports for each client.
Complete monthly statistical reports for The Salvation Army Management Information System {SAMIS).
Complete termination reports and provide breach summaries to PPO, as requested.

Community Networking And Partnerships

Liaise with Probation and Parole Officers to exchange information about clients as necessary.
Work cooperatively with the community partners and complete necessary documentation as required.
Network with The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and programs.
Coordinate care services to help clients identify and obtain resources.
Perform other position related duties.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: Leadership, Co-Workers, Clients

External: Correctional Service Canada Representatives, Community Partners

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY

Reports directly to: Executive Director of Moncton Greenfield House (CJS).
Direct reports for this position: Case Workers and Case Work Student interns.

Financial And Materials Management

Does not process any financial transactions and has no budget responsibilities.
Responsible for the safekeeping of materials and equipment for own use.

Working Conditions

Schedule may vary according to requirements of responsibilities- some weekend and evening work may be required.
Work is generally performed in a standard office setting. However, the incumbent will meet with clients at the probation offices and courts as required.
Some travel to the probation offices and courts is required (15%).

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Qualifications And Education Requirements

Education, Qualifications and Certifications:

A post-secondary degree in Correctional/Social Work/Criminology, or equivalent.
Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
Valid New Brunswick Class "G" Driver's
Must provide an original copy of current driver's abstract that it satisfactory to The Salvation Army in its sole discretion.
Required to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion through a local police detachment. Screening is secured through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
Approved Institutional Access by Correctional Services Canada
Reliability Clearance
Alternative combinations of education and experience may be considered.

Experience And Skilled Knowledge Requirements

Minimum of two (2) years of prior related experience as a Case Manager working with marginalized clientele in a correctional/social service setting.
Demonstrates skilled knowledge in conflict resolution/mediation, non-violent crisis intervention, and strengths-based interventions with diverse populations and stakeholders, including vulnerable and marginalized populations.
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Preferred Skills/Capabilities

Working knowledge of pertinent government legislation and guidelines related to correctional programs, concurrent disorders, housing, social assistance, employment, and housing.
Represent the organization in a professional and engaging manner.
Excellent interpersonal skills, integrity, and adaptability.
Strong oral and written communication skills.
Demonstrated ability to build positive, productive, and supportive relationships with the community clients, and staff.
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

WORKING CONDITIONS: Full Time 40 Hours per week

CLOSING DATE: February 16th, 2025

Please email your cover letter and resume in confidence to:

Alyssa.Banfield@salvationarmy.ca

Please note any offer of employment will be conditional upon a criminal background check.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

PLEASE NO PHONE CALLS

The Salvation Army in Canada

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Case Management Supervisor