Company Description

Westlund is the Industrial Division of EMCO.

We supply Mines and Manufacturing with Pipe, Valves, Fittings and Victaulic.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

We are community-focused problem solvers who believe in meaningful interactions and lasting relationships. We are dedicated to supporting those who dare to be different and make a real impact in the world. Being a Groundbreaker and Game-Changer is a core principle that guides everything we do.

Job Description

Can you :

Be a primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

Respond promptly and professionally to customer inquiries, concerns, and requests
Process orders, quotes, and returns accurately and efficiently
Provide product information, recommendations, and pricing details to customers
Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
Maintain accurate customer records and update information in the company's database
Identify and escalate complex issues to appropriate departments when necessary
Generate sales leads and assist in upselling and cross-selling products
Participate in ongoing training to stay updated on company products, services, and policies
Contribute to a positive team environment by sharing knowledge and best practices
Assist in maintaining a clean and organized workspace
Perform other related duties as assigned

as well as be responsible for picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail will ensure exceptional levels of customer service and satisfaction. Monday to Friday 7:30-4:00

Additional duties will include:

Follow all Health and Safety rules and legislation while performing job functions
Load and unload trucks, operate forklift and other material handling equipment
Receiving duties include:
- Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material
- Print and verify the computer receiving documents and enter material received into the computer system
- Identify special order material and damaged material and store in proper location
- Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate
Picking, packing, and shipping duties include:
- Pick material for customer orders, counting and comparing items to the shipping documentation
- Assemble material and pack appropriately for pick up or shipment to customer
- Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels
Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
Perform other tasks as requested by the Profit Centre Manager

Qualifications

Qualifications

High school diploma or equivalent; college degree is a plus.
Being Awesome is mandatory
Minimum of 1 year experience in customer service or related field
Excellent verbal and written communication skills
Proficiency in Microsoft Office suite (Word, Excel, Outlook)
Strong problem-solving and decision-making abilities
Exceptional interpersonal skills with a talent for building relationships
Ability to multitask and work efficiently in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math skills and ability to provide accurate quotes and process orders
Resilient and able to remain calm under pressure
Flexible and adaptable toalwayschanging priorities
Strong work ethic and high standard of integrity
Ability to work both independently and collaboratively in a team setting
Active listening skills and empathy towards customer needs
Basic typing and data entry skills
Knowledge of industrial piping products / mines is a plus, but not required
Able to learn and operate the applicable software system used to process orders
Intermediate math skills

Preferred Skills:

Previous experience with or knowledge of weld fittings, pipe , valves and otherproducts sold at the Profit Centre
Experience using ERP System

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Salary Range $20.00 to $23.00 an hour DOE plus Profit Sharing after the first year

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Westlund

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