JOB INFORMATION
Requisition ID: 10617
Number of Vacancies: 1
Department: Community and Stakeholder Relations - Community & Stakeholder Relations
Salary Information: $92,528.80 - $115,697.40
Pay Scale Group: 9SA
Employment Type: Regular-Hybrid
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: January 14, 2025
Last Day to Apply: January 27, 2025
Reports to: Manager, Community & Stakeholder Relations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We have an exciting opportunity in our Community & Stakeholder Relations Department for a Senior Community Liaison Officer.
What You Will Do
As the Senior Community Liaison Officer, you will plan and implement community relations and outreach strategies for the Bloor-Yonge Capacity Improvements (BYCI) project with significant benefits and potentially significant impacts to local communities and TTC customers. You will act as the community liaison in connection with the BYCI project and initiatives by collaborating and partnering with various TTC departments and multiple external agencies and organizations.
This will include conducting and facilitating on-site visits (and online consultations), meeting with residents on individual or group/community basis and conduct home consultations regarding construction concerns (e.g. operational noise/vibration complaints). Address various issues, requests, complaints, and inquiries from the public in a timely manner to effectively resolve issues and demonstrate TTC's accountability. You will consult directly with City Councillors and arrange community site walks and meetings related to ongoing community concerns for major projects that require attendance of senior TTC staff and executives; follow-up and arrange subsequent action as required to resolve issues.
You will serve as the point of contact for community leaders, City Councillors and other key stakeholders including Business Improvement Areas (BIAs), school boards, institutions and neighbours
What Qualifications Do You Bring?
- A Post-secondary college diploma or university degree in planning, political science, social science, communications, or a combination of education, training and experience deemed to be equivalent.
- Several years of related work experience.
- Proficiency in the use of personal computers and software applications relevant to the work, including Microsoft Word, Excel, PowerPoint, database.
- Knowledge of communications and community relations principles, methods and practices.
- Knowledge of engineering and construction terminology and methods as well as the ability to translate complex technical information into easily understandable material for the public and various stakeholders.
- Effective verbal and written communication and presentation skills; excellent interpersonal, facilitation, organizational and problem solving skills; sound judgement, tact and diplomacy; and strong dispute resolution and negotiation skills.
- High level of customer service orientation.
- Ability to effectively deal with issues of a sensitive nature when investigating, responding or preparing correspondence to address complaints.
- Must have or quickly acquire a thorough knowledge of the TTC’s organizational structure and functional areas with an emphasis on construction and maintenance.
- Must have or obtain Subway/SRT Rule Book certification.
- Must have or acquire knowledge of surface and safety rail/signal operations.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Providing leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies
What Skills Do You Bring?
Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Create and deliver presentations in various formats
Apply analytical skills
Use office technology, software and applications
What we Offer?
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
