Position Overview
As a Remote Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and assistance. Your role will involve addressing customer inquiries, resolving issues, and fostering positive relationships. With a focus on customer satisfaction, you will collaborate with various departments to ensure that our customers receive top-notch service.
Your Contributions
In the role of a Remote Customer Service Representative, you will be responsible for delivering high-quality support to our customers. You will handle incoming inquiries via phone, email, or chat, ensuring that each interaction is handled with care and professionalism. Your ability to empathize with customers and provide effective solutions will be crucial in building long-lasting relationships.
Key Responsibilities
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Provide accurate information regarding our products, services, and orders.
- Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction.
- Document customer interactions and maintain records of inquiries and resolutions.
- Collaborate with other departments to escalate issues when necessary and advocate for customer needs.
- Stay updated on product knowledge and company policies to provide informed support.
Qualifications
- Remote position – Candidates must reside in the United States or Canada.
- Previous experience in customer service or support roles is preferred.
- Strong communication skills, both written and verbal, with the ability to convey information clearly.
- Excellent problem-solving skills and the ability to handle challenging situations with patience and empathy.
- Proficiency in using customer service software and tools; familiarity with CRM systems is a plus.
- Ability to work independently in a fast-paced environment while managing multiple tasks.
Daily Responsibilities
- Engage with customers to address inquiries, resolve issues, and provide product information.
- Maintain a high level of professionalism in every interaction.
- Collect feedback from customers to help improve our services and processes.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Contribute to team goals through active participation in team meetings and discussions.
Why Join Torch Dental?
- Comprehensive onboarding and training program to equip you with the necessary skills for success.
- Opportunities for personal and professional growth within the company.
- Be part of a culture that prioritizes customer satisfaction and values teamwork.
- Enjoy flexible work arrangements that promote work-life balance.
- Participate in team-building events and initiatives aimed at fostering a collaborative work environment.
Benefits
- Competitive base salary, commensurate with experience.
- Flexible work-from-home policy.
- Generous paid time off, including holidays and sick leave.
- Medical and dental insurance coverage.
- Retirement savings plan with company matching contributions.
- Employee wellness programs and resources.
We are an equal opportunity employer and embrace diversity in our workforce. We do not discriminate based on any protected characteristic and are committed to creating an inclusive environment for all employees.
Skills: communication skills,customer service,product knowledge,fostering,chat,customer satisfaction,active listening,empathy,appointment scheduling,problem-solving skills,adaptability,conflict resolution,time management,teamwork,multitasking,persuasion,cultural awareness,emotional intelligence,customer focused design,decision-making,analytical skills
