Seaboard Armour Transportation & Logistics (SATL) is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.
Founded in the early 1930s,
SATL has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.
Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.
SATL is looking for a Customer Payments Manager based out of our Moncton location.
Position Overview: The Manager, Customer Payments is responsible for overseeing the cash application process, ensuring the accurate and timely reconciliation of customer payments, and leading a team to deliver efficient and effective payment solutions. This role collaborates with accounting, credit, and customer support teams to enhance processes, implement system improvements, and resolve issues. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and has a strong background in financial software and process management.
Key Responsibilities
Cash Application and Reconciliation
- Set up debit/credit memos as authorized by management.
- Reconcile payments that have not been applied to customer accounts.
- Manage monthly closing of cash applications for Armour and Seaboard.
- Prepare and upload documentation into Blackline for reconciliation.
Process Improvement and Reporting
- Drive process improvements through customer support and software solutions like Blackline.
- Prepare and distribute daily reports on cash application progress to accounting and credit departments.
- Identify and implement efficient working processes to enhance operational performance.
Team Leadership and Development
- Provide leadership and direction to the customer payments team.
- Orient, train, assign, coach, and mentor team members to achieve department goals.
- Assign and review work, ensure deadlines are met, and manage workload delegation.
- Assist in the investigation and resolution of issues that arise within the team or process.
Time and Process Management
- Prioritize multiple simultaneous deadlines while managing competing priorities under pressure.
- Develop and maintain processes to ensure efficiency and accuracy in payment reconciliation.
Other Duties
- Perform additional duties as required to support the success of the role and department.
Qualifications
What We’re Looking For
Technical Proficiency
- Proficiency in Microsoft Excel.
- Experience with financial software such as TruckMate, GP, or Blackline an asset.
Skills And Abilities
- Strong verbal and written communication skills.
- Exceptional organizational and time-management skills.
- Detail-oriented with the ability to thrive in a fast-paced, deadline-driven environment.
- Excellent critical thinking, problem-solving, and analytical abilities.
Leadership
- Demonstrated ability to lead and coach teams effectively.
- Experience prioritizing and managing workloads to meet team objectives.
This role operates in a dynamic environment that requires adaptability and a proactive approach to challenges. It involves close collaboration with internal teams and external stakeholders to achieve financial and operational goals.
Why Join Armour?
At Armour Transportation Systems, we are committed to fostering a culture of safety and professional growth. As a Driver Trainer, you’ll have the opportunity to make a meaningful impact on the success and development of our drivers while ensuring compliance and excellence in all operations.
If you’re passionate about safety, skilled in driver education, and ready to contribute to a leading transportation company, we’d love to hear from you!
Apply now to join our team and drive your career forward!
Employment Equity
Armour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability.
Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.
For candidates who require accommodation for disabilities through the application and hiring process, please contact us at hiring@armour.ca or 506-857-0205 to access support.
Armour Transportation Systems has adopted Good Manufacturing Practices and a Quality Management Program to guide and improve our daily operations. All employees will be trained on these programs through our online training platform.
