Customer Experience Agent

Tilt • Full-time • Remote (Hybrid) • 3w ago

Tilt 🛸

Our mission is to make fashion accessible to all and inspire everyone to dress a little better. We believe e-commerce is in a rut, with brands lost in a decades-long void, lacking innovation, and mindlessly redesigning websites without fixing the real issue — making shopping fun and affordable.

Today, we are the UK's biggest live shopping platform focused on making shopping a joyful, social experience that brings people together and helps everyone level up their style. We're growing fast and hiring innovative problem solvers to build the future of shopping.

Culture 🛸

Seriously fast-paced and challenging
Experimental and obsessed with one objective: to build a groundbreaking shopping experience for the world
Extremely ambitious, friendly, and want to win together
You will be proud of your work for years to come

Your Mission 🫵

You'll play a key role in delivering an exceptional shopping experience. You'll help resolve customer issues through various platforms and share valuable customer insights to improve our innovative shopping experience.

What You'll Do 👷

Represent Tilt with a positive, customer-first attitude
Provide outstanding support via email and chat
Quickly address and resolve customer concerns related to onboarding, orders, payments, fulfillment, etc.
Handle sensitive and confidential information with the utmost diligence
Share recurring customer feedback and trends with the team to enhance processes and fix root causes

Requirements 📋

We're looking for someone ambitious, curious, and relentless—a no-ego problem solver excited to build the future of shopping. Additionally:

Fluent in English
1+ years of experience in email/chat-based customer support
The ability to juggle issue resolution and concise communication
Evening and weekend availability, with flexibility to accommodate varying shifts based on business needs

Bonus ⭐