We are seeking a highly motivated and detail-oriented Business Analyst to join our growing team. In this role, you will be instrumental in managing and optimizing the daily performance of our key partners. You will work closely with various stakeholders to ensure that targets are met, analyze performance data, and identify opportunities for improvement. This role requires a strong understanding of product workflows, demand forecasting, and excellent analytical skills, including familiarity with resource allocation algorithms like round-robin.
Responsibilities:
- Target Management: Establish, monitor, and manage daily performance targets for various partners, ensuring alignment with overall business objectives.
- Performance: Analyze partner performance data, identify trends, and provide actionable insights to improve performance and meet targets.
- Demand Forecasting: Contribute to demand forecasting processes by analyzing historical data and market trends to predict future demand on a daily basis.
- Requirement Gathering: Gather and document business requirements for new initiatives and improvements related to partner performance management.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, operations, and technology, to ensure target fulfillment.
- Reporting & Visualization: Develop and maintain reports and dashboards using data visualization tools to communicate performance insights to stakeholders.
- Process Improvement: Identify and recommend process improvements to optimize partner performance management, including the application of appropriate resource allocation algorithms.
Qualifications:
- Bachelor's degree in Business, Finance, Product Management, Computer Science, or a related field.
- 1 year of experience as a Business or Product Analyst is an asset although not mandatory.
- Experience analyzing lead generation campaigns and related metrics such as pre/post scrub leads, conversions and scrub rate. Understanding of call center performance metrics and best practices for optimization.
- Strong understanding of product workflows and demand forecasting principles.
- Familiarity with rate comparison platforms and resource allocation algorithms, such as round-robin, and their application in business contexts.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel, SQL (nice to have), reporting tools such as Power BI/Looker
- Mortgage Industry knowledge (nice to have): Understanding of mortgage products (fixed/variable rates), lending practices, regulations and market trends.
At RATESDOTCA, we’re not just a workplace; we’re a community of passionate individuals who believe in pushing boundaries and making a difference. As a member of our team, you’ll be part of a dynamic community that values creativity, diversity, and continuous learning. We are looking for an individual who will share our energy and enthusiasm about helping Canadians make better money decisions. Join us and let’s create something extraordinary together!
The compensation package consists of a competitive salary, benefits, and incentive bonus. Check out the primary brands that we work on here: https://corporate.rates.ca/#brand-snippet-ratesdotca
Life @ RATESDOTCA is fun for everyone. Our perks:
- You get your Birthday off!
- Work from home flexibility - Hybrid Model (3 office days per week - Tuesday, Wednesday, Thursday)
- 4 weeks of 'Work from Anywhere Program' every year
- Full employer-paid benefits
- RRSP Matching Program
- Annual holiday festivities, free lunches, and so much more
- Employee satisfaction survey to voice your opinion on working at RATESDOTCA Group Ltd.
- Free access to LinkedIn Learning
- Lounge and games room - ping-pong, foosball, and more!
RATESDOTCA Group Ltd. and its subsidiaries are committed to being an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories such as sexual orientation. We believe that diversity, equity, and inclusion are critical to our mission - creating a foundation for a creative workplace that leads to innovation and growth. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
We are committed to working with and providing reasonable accommodations to candidates and employees with physical or mental disabilities. If you require accommodation to search for a job opening or to complete any part of the application or hiring process, please send an email to work@rates.ca.
