🌟 Jumpstart your IT career with CadMakers! 🌟
Are you ready to build something amazing together? 🚀
At CadMakers, we're looking for a
Junior IT Systems Admin to support our team's daily tech needs. You will play a key role,
overseeing all day-to-day IT operations, working closely and directly under our Security officer. Your primary focus and responsibility is to assist and provide seamless technical support to our internal customers!
What does success look like in this role?
A customer-centric mindset, excellent troubleshooting and sharp problem-solving skills, along with hands-on experience with various RMM tools. You'll be the go-to person to keep our software, hardware, and networks running smoothly—and with a proactive approach, you'll make sure the team is at optimal performance and always has what they need to succeed.
Who Are We?
Founded in 2014, CadMakers is an industry-leading digital construction and manufacturing technology company headquartered in Burnaby, British Columbia, Canada. We are a team of highly motivated innovators, dedicated to delivering cutting-edge digital solutions to the global construction industry 🏗️ tackling the most complex yet common problems in the field, empowering our clients with transformative tools and expertise 💡.
Our values: We are
Innovative, we are
Hard-Working, we are
Humble, we are
Customer-Focused, we value
Performance, and we are a
TEAM.
About The Role
- Onboarding & Offboarding 🛠️: Ensure all new hires are equipped with their necessary hardware, software, and accounts, and assist with offboarding by properly returning and wiping equipment.
- Ticketing Management 🎫: Oversee the internal ticketing process, prioritize, triage, and escalate issues as needed, ensuring timely resolution to keep things hammering along.
- Workstation & Software Troubleshooting 🖥️: Provide user support and troubleshoot technical issues.
- Technical Documentation: Create/update technical documents, manage system audits and generate reports.
- Microsoft 365 Environment 🛡️: Manage Microsoft Defender, Entra, and Intune.
- Security Patch Management 🔒: Assist the IT team in monitoring, testing, and deploying critical security patches across the network.
- Non-Core Hours Support 🕙: Occasionally provide support outside of regular office hours (evenings or weekends), when necessary, to ensure smooth operations.
- Audio/Visual & On-Site Support 🔊: Set up and support audio/visual systems, wireless setups, copiers, and other office equipment to ensure everything is running on all cylinders.
- Technology Adoption & Training 💻: Collaborate with end-users to encourage the adoption of new technologies, provide training, and troubleshoot issues to ensure everything clicks for the team.
- System & Network Monitoring 🛠️📊: Assist with the regular monitoring of internal systems and networks, ensuring performance and reliability are solid as a rock.
- Ad-Hoc Technical Duties 🔧: Take on various technical tasks as needed, supporting company-wide initiatives or addressing unexpected challenges to keep the foundation strong.
Requirements
What You Bring
- 1-3 years of Experience preferred but if you are If you're a sharp, quick-learning, curious go-getter who takes initiative, we'd love to see your application! 🚀
- Proficiency in Bash/PowerShell Scripting is a MUST.
- Solid experience with Python to tackle various technical challenges.
- Knowledge of Microsoft Defender or other equivalent security tools to protect and secure end-user devices.
- Strong communication and interpersonal skills: You know how to clearly communicate, listen actively, and build strong relationships to effectively collaborate across teams:
- 🗣️Ability to clearly communicate unusual or complex user requests to the manager.
- 💡Skilled at simplifying technical concepts and explaining the Do's and Don'ts of back-end processes to end-users.
- Customer-first mentality: You approach every task with a can-do attitude, making sure internal users feel supported and heard.
- Self-motivated: You take initiative, being dedicated and proactive. 🚀
- Organized and efficient: You manage multiple tasks and prioritize effectively, even when under pressure.
- Able to handle physical tasks: Comfortable with lifting, moving, pushing, and carrying up to 50 lbs when required.
- Tech-savvy: You have a strong interest in computer hardware and systems technology, and you're committed to expanding your skills and knowledge base. 💻
- Team player and independent performer: You thrive in a collaborative environment but are equally comfortable working efficiently on your own with minimal supervision.
- Problem solver: Your natural curiosity drives you to find the root cause of problems and troubleshoot them effectively. 🧠
- Experience/Interest in Cybersecurity: If you're passionate about safeguarding digital environments and staying ahead of cyber threats, that's a big plus!🔐
Education🎓
- A degree or diploma in Computing/Information Technology or related field
Benefits
Salary, Term & Working Location
- $50,000 - $70,000 CAD yearly salary
- Contract Term: Fulltime
- Workplace: Onsite in-office located in Burnaby, with hybrid flex options available.
Why Work With Us?
- Rewarding work - we provide simple solutions to the construction industry's most complex problems, and you will directly see your impact on our client's projects around the world!
- Career growth - your performance will influence the trajectory of our company, allowing you to progress in our fast-paced team.
- Innovative environment - challenge the status quo! We want your ideas for automating and optimizing everything.
- Development budget - we'll help you reach your full potential by providing resources for any courses that will help you #getbettereveryday.
- Awesome team - we have regular events, contests, volunteer days, and much more! We're in business to build a great company, collaborate with amazing customers, and have fun.
