Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a
Technology Specialist L1 tojoin our MSP Corp – Stronghold team.
About The Role
As
Technology Specialist L1 you will be responsible for professional, friendly and first-rate communication alongside the delivery of our support services. This individual ensures that our clients are getting the best service they have ever experienced
- Location: London
- Schedule: Monday to Friday, 40 hours per week, 8:30 a.m. – 5:00 p.m.
- Work Mode: Hybrid
What You Will Do
- Troubleshoot and resolve hardware, software, and network issues.
- Install and configure systems, software, and peripherals.
- Monitor and maintain network health, addressing issues as they arise.
- Track technology assets and manage software licenses.
- Provide guidance and training on technology use and security.
- Implement and monitor security protocols; respond to incidents.
- Ensure data backups and manage recovery processes.
- Work with IT and cross-functional teams to support projects.
- Identify and automate routine tasks to improve efficiency.
- Generate reports on system performance and analyze technical data.
What You Are Bringing
- Must have strong time management skills and can work productively unsupervised.
- Pride in workmanship and able to work in a fast-moving, ever-changing environment
- Ability to interpret and/or discuss information with clients, which involves terminology or concepts not always familiar to them.
- Diploma/Degree, with a technical major, from a recognized College or University is helpful.
- Applicants with an ITIL Foundations Certificate will be given preference.
- Applicants with industry certifications (Microsoft, Cisco, VMware, CompTIA etc.) (asset)
- Outstanding communication skills (verbal, written, phone)
- Goal-oriented, organized team player
- Applicants with experience in similar roles will be given preference.
- General desktop troubleshooting skills.
- Some experience in Windows Server administration is helpful. This includes a basic understanding of, DHCP, DNS, AD, GPO etc.
- Basic knowledge in Hyper V virtualized environments. This includes a general understanding of P2V, V2V and V2P migrations as well as live migrations, replication and failover.
- An understanding of general networking concepts.
- Knowledge of MS Exchange Servers and some exposure to O365 is an asset.
- An understanding of Backup and Disaster Recovery platforms/technologies/concepts.
- Experience with remote support, ticketing and monitoring tools is an asset.
Why Work at MSP Corp
- Benefits package
- Dynamic work environment
- Corporate gym discounts
- Wellness day
- Opportunities for growth and training
Ready to make a difference? Join us and shape the future. Apply today!
Diversity, Equity, and Inclusion : At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.
