Client Care Specialist - Full Time (General)
Job Description
About the role:
At JENNY BIRD, we prioritize the care of our customers and pride ourselves in creating best in class customer experience. We are looking for a passionate and motivated individual to join our team as a Customer Care Specialist. If you are extremely organized, love to multitask and problem solve, and thrive in a fast-paced growth environment, read on! You will be the first point of contact and the voice of JENNY BIRD when speaking with our customers. This means a positive attitude and excellent written and verbal communication skills are a must.
You Will:
- Manage and monitor customer communication channels, communicate with customers directly and find solutions through: Email, Live Chat, Phone, Text Message
- Work with US & CA warehouses to coordinate shipment details, order changes, and returns
- Assist with our Ship from Studio process
- Host Private Virtual Styling Appointments,: demonstrate product knowledge and provide styling recommendations
- Create Curated Styling Emails for customers, recommending pieces based on the customer’s needs
- Process returns and exchanges, using discretion for exceptions and discrepancies
- Contact customers who leave negative reviews and resolve product-related issues.
- Bring forth ideas to improve our customer experience and internal processes
You Have/Are:
- Experience with customer relations, customer operations and e-Commerce
- Experienced at selling and upselling to customers
- A degree in English, communications, or equivalent preferred
- Strong communication and interpersonal skills
- Detail oriented, organized and excellent at prioritizing
- A problem solver that enjoys learning about every aspect of the business
- Enjoy working and thrive in a small, fast-paced environment with flexibility to work with other departments
- Proficiency with Word, Excel and familiarity with Shopify, Brightpearl, Google Drive, Loop Returns are a bonus
- Passion for fashion, retail and the JENNY BIRD brand
- Able to work flexible shifts (9AM-5PM EST, 11-7PM EST) and weekends
- Able to start as soon as possible
Why you will love working at JENNY BIRD:
- A competitive salary and benefits package
- Flexible working arrangements; hybrid work environment - work from home and the office minimum once a week
- We’re on a mission to uplift and that includes uplifting our team - we care about your personal and professional growth
- A fun, hard working and collaborative team
- Perks on JB products!
JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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