Position Summary
JOB DESCRIPTION
Reporting to the Director of Operations, this position is responsible for overseeing the overall success and operation of the Hotel, including the Front Desk and Reservations. This role plays a key part in driving hotel performance, ensuring an exceptional guest experience and is instrumental in maintaining and upholding brand standards across the Hotel operation.
Key Accountabilities
- Manage and support Team Members by providing guidance, resources, and clear expectations to achieve operational objectives.
- Ensure compliance with health, safety, and other statutory regulations.
- Oversee recruitment, selection, orientation, training, scheduling, coaching, and performance management of employees.
- Enforce policies and procedures while fostering a positive and productive work environment.
- Drive guest satisfaction by identifying trends, implementing solutions, and enhancing service standards.
- Develop and execute strategic plans to achieve operational goals.
- Maintain a safe, secure, and welcoming environment in line with Hotel standards.
- Ensure Team Members have the necessary supplies, equipment, and uniforms to perform their duties effectively.
- Monitor staffing levels to balance guest service, operational efficiency, and financial targets.
- Ensure monthly financial outlooks and reports are accurate, maintaining efficiency and cost control.
- Actively participate in revenue management strategies, optimizing room revenue and incremental sales opportunities.
- Develop and implement initiatives to enhance front desk revenue through suggestive selling techniques.
- Establish and maintain effective scheduling procedures based on business needs.
- Foster strong relationships with operational departments, ensuring seamless communication and coordination.
- Engage with stakeholders to support business objectives and enhance overall performance.
- Oversee and support Team Members in completing required training and professional development.
Education And Qualification Requirements
- Post-secondary education in hospitality or hotel management, or a suitable combination of education and experience.
- Minimum of five years of hotel management experience, preferably within the gaming industry.
- Direct experience in Front Desk operations, hotel revenue management, and sales, including managing room blocks and maximizing revenue opportunities.
- Excellent communication skills; proficiency both French and English is an asset.
- Strong problem-solving abilities.
- Highly organized, goal-oriented, and results-driven with strong analytical skills.
- WHMIS certification and other relevant certifications as required.
- Proficiency in MS Office (Word, Excel, Outlook); experience with Opera software is an asset.
- Passion for delivering outstanding service to both internal and external guests.
Work Environment Considerations
- Fast paced with multiple priorities, deadlines and deliverables;
- This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
- The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
Special Working Conditions
Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Everyteam member will be obligedto understand and follow all the policies outlined in Great Canadian’s Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.
The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.
Compliance Requirements
- Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
- Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
- Adhering to all company andregulatory policies as they relateto functions of the position.
Licensing And Certification Requirements
Permanent employment is dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication.
For positions that require additional certification, the appropriate level of certification will be maintained.
