JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking a dynamic Operations Coordinator to support our Mobile Engineering Services Team in Canada. As the backbone of a nationwide group of operators, you'll play a crucial role in ensuring our team has everything they need to excel in their daily activities. Your exceptional organizational skills and meticulous attention to detail will be the key to our success. We're looking for a customer service champion with outstanding communication skills, capable of supporting team members in both English and French. Your ability to juggle multiple tasks and provide seamless administrative support will be invaluable in this fast-paced environment. This remote-based position offers the flexibility to work from either Toronto (GTA) or Montreal, allowing you to contribute to our innovative team from the comfort of your home office. WHAT YOU’LL BE DOING: Assist with regional recruiting, on-boarding and maintaining new hire tracker. On-board new hires: obtain information and forms from new hires, communicate new hire information internally; update Corrigo; fleet & support; order p-card, uniforms, badge, tools, supplies, et.al. Process exiting employees from various systems and tools: Samba (MVR program), Abukai, Corrigo systems; fleet, p-card cancellation, PTO/TBT trackers, employee directory, etc. On-going updates of systems and records (Corrigo, employee directory, fleet program, Abukai, SAMBA, etc.) Order and manage replacement badges, uniforms, fleet insurance cards, fuel cards, registration renewals and transfers, etc. Review and provide SAMBA (MVR) report periodically to operations managers. Update PTO tracker for region, as requested. Craft “Special Recognition” honors in MES SharePoint for employees in assigned region(s). Assist with work order updates/status in certain client specific Corrigo instances. Update fleet program website with assigned driver information. Order office supplies from appropriate/authorized supply vendor for technicians and others, as needed. Toolbox Talks Tracking. Refrigerant Log Tracking. Assist as needed, with p-card reconciliations and missing receipts. Attend meetings. Ad hoc and on-going support to manager and operations technicians, managers, leadership and other MES support teams. Assist and back-up support to others on the OC Team. Special projects/other duties as assigned (for example, but not limited to, payroll, uniform management, SharePoint, Corrigo operational and financial support, Abukai, etc.) WHAT YOU BRING Minimum of 3 years experience with data entry, operations support, and customer service. Bi-lingual in English and French (if not, fluent in French, require high proficiency). Strong customer service skills, internal and external to organization. Working knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint. Strong attention to detail and prioritization skills to manage workload and meet critical deadlines. Excellent oral and written communication skills are essential for success in this position. High degree of professionalism, confidentiality and discretion. Must have a home office with high-speed internet access. JLL est à la recherche d’un(e) Coordinateur(trice) des opérations afin de soutenir notre équipe de services d’ingénierie mobile au Canada. En tant que pilier d’un groupe national d’opérateurs, vous jouez un rôle crucial en veillant à ce que l’équipe ait tout ce dont elle a besoin pour exceller dans ses activités quotidiennes. Vos compétences organisationnelles et votre souci du détail seront la clé de notre succès. Nous sommes à la recherche d’un(e) champion(ne) du service à la clientèle possédant des compétences exceptionnelles en communication et ayant la capacité de soutenir les membres de l’équipe en français et en anglais. Votre capacité à jongler avec plusieurs tâches et à fournir un soutien administratif sans faille sera inestimable dans cet environnement en constante évolution. Ce poste à distance vous permet de travailler à partir de Toronto (RGT) ou de Montréal, ce qui vous permet de contribuer à notre équipe novatrice dans le confort de votre bureau à domicile. CE QUE VOUS FEREZ : Aider au recrutement régional, à l’intégration et au maintien d’un système de suivi des nouveaux employés. Nouvelles recrues à bord : obtenir de l’information et des formulaires des nouvelles recrues, communiquer de l’information sur les nouvelles recrues à l’interne; mettre à jour Corrigo; flotte et soutien; commander des cartes, des uniformes, un insigne, des outils, des fournitures etc. Gérer le processus de départ des employés en utilisant divers systèmes et outils : Samba (programme MVR), Abukai, systèmes Corrigo; flotte, annulation des cartes de paiement, suivi des PTO/TBT, répertoire des employés, etc. Mises à jour continues des systèmes et des dossiers (Corrigo, répertoire des employés, programme de flotte, Abukai, SAMBA, etc.) Commander et gérer des insignes de remplacement, des uniformes, des cartes d’assurance de parc automobile, des cartes de carburant, des renouvellements et des transferts d’immatriculation, etc. Examiner périodiquement les rapports du SAMBA (MVR) et les remettre aux gestionnaires des opérations. Mettre à jour le suivi des PTO pour la région, tel que demandé. Craft « Special Recognition » dans MES SharePoint pour les employés des régions désignées. Aider à la mise à jour des ordres de travail ou à l’état d’avancement dans certains cas précis concernant Corrigo. Mettre à jour le site Web du programme de parc automobile avec les renseignements sur les conducteurs assignés. Commander des fournitures de bureau auprès d’un fournisseur de fournitures approprié / autorisé pour les techniciens et autres, au besoin. Boîte à outils - Suivi. Suivi des registres des fluides frigorigènes. Apporter son aide au besoin, notamment en ce qui concerne les rapprochements de cartes d’achat et les reçus manquants. Assister aux réunions. Soutien ponctuel et continu aux gestionnaires et aux techniciens opérationnels, aux gestionnaires, aux dirigeants et aux autres équipes de soutien du MES. Aider et soutenir les autres membres de l’équipe du crime organisé. Projets spéciaux / autres tâches assignées (par exemple, la paie, la gestion uniforme, SharePoint, le soutien opérationnel et financier de Corrigo, Abukai, etc.). CE QUE VOUS APPORTEZ Au moins 3 ans d’expérience en saisie de données, en soutien opérationnel et en service à la clientèle. Bilingue en français et en anglais (sinon, maîtriser le français exige une grande maîtrise). De solides compétences en service à la clientèle, tant à l’interne qu’à l’externe. Connaissance pratique de Microsoft Office Suite, Word, Excel et PowerPoint. Un grand souci du détail et des compétences en hiérarchisation pour gérer la charge de travail et respecter les échéances critiques. D’excellentes aptitudes en communication orale et écrite sont essentielles à la réussite de ce poste. Un haut niveau de professionnalisme, de confidentialité et de discrétion. Avoir un bureau à domicile avec accès Internet haute vitesse. *Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.) Location: Remote –Montreal, QC, Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
