Proto is the leader for generative AI customer experiences across emerging markets. Our inclusive chatbots and multilingual contact centre automation solutions are designed in partnership with contact centres serving industries such as financial and health services, as well as government agencies often with competitive sponsorship from organisations such as the Gates Foundation and University of Cambridge SupTech Lab. Proto"s deployments ensure local customer access across languages, ethnicity, geography and gender. Powering the Proto AICX Platform is the proprietary proLingual engine for mixed and local languages, as well as AICX Add-Ons for ChatGPT, analytics, third-party apps and proactive chat. Check out proto.cx and latest funding round announcement!
About The Team
Proto's team is extremely global with 80% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female management working across 15+ countries. We're a remote team of self-starting and entrepreneurial SaaS engineers, operations and growth professionals. Our remote team follows established processes for cross-cultural and timezone collaboration, with opportunities to periodic in-person work opportunities.
Job Summary
Proto is seeking a qualified and talented individual to take ownership of product design for the Proto AICX platform as a primary focus. The ideal candidate will be a multifaceted individual looking to expand their career into product management activities including ticketing, documentation, testing, and walkthrough recording.
Roles And Responsibilities
- Become the resident expert and source of truth for all aspects of the Proto AICX platform and user experience.
- Produce high quality mockups of users interfaces.
- Maintain and expand the design system and component library.
- Maintain and enhance product UX and UI consistency.
- Perform industry and competitor analysis.
- Update and maintain tickets for roadmapped features in Notion.
- Update and maintain Proto's help documentation in GitHub.
- Record product walkthrough videos for documentation and feature releases.
- Actively interact and coordinate with many members of the Proto team—this is a high-comms role.
- Implement AI automations to boost productivity.
Requirements
- Proficient in Figma.
- Critical thinking for product growth strategy, coverage of edge cases, and deep usage scenarios.
- Portfolio demonstrating UX thinking, UI design, and Figma proficiency (auto-layouts, component usage, libraries management).
- Excellent visual design and UI skills.
- Excellent English copywriting skills for internal and client-facing documentation (your application and portfolio will be used to assess this qualification).
- Familiarity with modern competitive standards in UX/UI design and agentic AI platforms.
- Familiarity with frontend development and responsive design (namely HTML and CSS/Tailwind best practices).
Nice-to-Haves
- Motion design & tools experience, e.g. After Effects.
- Graphic & web design experience.
- Hands-on frontend development experience.
- Product management experience.
Benefits
- 20 vacation days. In addition to local holidays.
- Full remote. Work anywhere in the world with stable internet.
- Cowork. Access any coworking office on Earth (and drink free coffee).
- High & equal salaries. Get paid higher than average and equally with global colleagues.
- Laptop incentive. Let us pay you back for work devices and tech upgrades (or give them if you are in the R&D department).
- Health & wellness. Receive dental, vision, and mental health coverage for yourself and your family (Canada only).
- Visa support. Request support with immigration to countries in our corporate group.
- Stock options. Qualify for employee stock options with leadership positions.
- Refugee friendly. Proto prioritises candidates who are displaced or relocating due to conflict.
Proto is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
PI263978311
