YOUR DAY-TO-DAY WITH US
The Level 1 Technical Support Analyst will be responsible for working within a global team focused on troubleshooting and resolving technical issues related to both software and hardware for all JYGA products. Your main responsibilities will include:
- Identifying and resolving basic technical issues, such as system failures, network connection errors, or difficulties with standard software.
- Escalating incidents to Level 2 or higher support teams when the issue exceeds their expertise.
- Logging incidents in a ticket management system, tracking their progress, and keeping users informed of the status of their requests.
- Providing remote assistance to resolve issues on users' computers via remote control tools.
- Ensuring the maintenance and commissioning of employees' IT equipment.
- Performing any other related duties as required.
REQUIREMENTS
- DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .
- Bilingual, French/English.
- Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.
- Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.
- Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
- Ability to work onsite at Jyga Technologies up to 90% of schedule time.
