Coordinator, Customer Service

CENTURA • TRAFFIC • Quebec (QC), Anjou, Canada • 1d ago

Reporting to the Customer Service Supervisor, the incumbent must ensure that high quality customer service is provided. He must ensure and participate in the smooth running of the activities of his department.

TASKS AND RESPONSIBILITIES

Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
Enter quotes and customer orders into the system, modifying them as needed;
Perform a close follow-up of orders;
Provide end-of-project documents on our products;
Analyze customer needs in order to recommend the appropriate products;
Work in partnership with the sales and credit departments;
Ensure adequate communication with other departments to provide high quality customer service.

WORKING CONDITIONS

Competitive salary;
Comprehensive group insurance program paid 100% by the employer;
Group RRSP with employer contribution;
Free parking and public transportation nearby;
Full gym;
Social committee, employee discounts.

REQUIREMENTS AND SKILLS

Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
Have accumulated 1 to 2 years of relevant experience in customer services;
Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
Intermediate knowledge of the Office Suite;
Knowledge of Epicor's P21 software, an asset.