UW Whiby is the leading client acquisition company in the Durham area, specializing in sales and business development. We are committed to delivering exceptional results to our clients, which is what sets us apart from our competitors. We have meticulously developed data-driven strategies to ensure our clients achieve new heights of success. We are currently looking to add a Customer Service Representative to our talented team to ensure the continued success of our client.
Responsibilities:
- You will be responsible for managing end-to-end sales responsibilities, including customer service and developing relationships with customers
- Attend daily training sessions and workshops to increase product knowledge and to stay current with all of our client’s products, services, and pricing
- Develop product knowledge and practice active listening with customers and clients in order to translate that knowledge into tailored solutions with each customer interaction
- Deliver exceptional customer service by professionally addressing client inquiries, concerns, and complaints in a timely manner
Benefits:
- Access to the industry's top professionals for personal development
- Opportunities to earn additional income with uncapped commissions plus bonuses and client incentives
- Supportive and encouraging team-oriented environment; we pride ourselves on building collaborative and strong relationships across our team
- Organic growth opportunities: We reward team members based on their performance, skill, and leadership ability
Qualifications:
- 1-3 years of experience in customer service, sales, or a similar role
- Demonstrates strong interpersonal skills, with the ability to build relationships, analyze and read customers to provide innovative customer solutions
- Outgoing and energetic personality that easily allows you to connect with customers and clients
- Capable of working well in a team and independently
- Customer service-oriented, ready to go the extra mile for colleagues and clients
- Must be looking an in-person role (not work from home) and full-time hours
- Tenacious, innovative, and possess superior sales skills
- Adaptable to the fast-paced environment of a growing company
- Competitive and self-confident but thrives in a team-oriented atmosphere
- Capable of thriving in a high-stress environment with a high volume of work to be completed daily
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