Multi-Service Center Manager

COGIR Immobilier • TRAFFIC • Quebec (QC), Not Specified, Canada • 5h ago

Le St-Patrick, a friendly private residence for seniors located a stone's throw from the Plains of Abraham, is looking for someone to fill the position of Multi-Service Center Manager. Free indoor parking at all times (convenient for walking around town!) and stable schedule. The manager plays a key role in the success and operation of the multi-service center. The incumbent is the contact person for business partners and service users regarding prospecting for customers and partners working within the CMS.

POSITION DESCRIPTION:

Schedule: Monday to Friday during the day
Salary: starting at $21 per hour

ROLE AND GENERAL RESPONSIBILITIES:

Activity Management: Organize, coordinate and monitor CMS activities.
Customer Service: Provide a high level of service and handle complaints effectively.
Internal collaboration: Participate in committees and work with residence stakeholders.
Monitoring quality standards: Ensure compliance of services, locations and files.
Operations optimization: Ensure process efficiency and quality of services to residents.
Relationships and development: Maintain and develop relationships with customers and partners.
Reporting: Maintain records and produce required reports.
Schedule Planning: Manage partner schedules to ensure optimal service.
Service development: Optimize partner visibility and improve service offerings.
Visibility and influence: Promote the residence to the community and partners.

EXPERIENCE AND QUALIFICATIONS: