Job Description
Specialist Performance and Quality
Health Services – Health Strategy, Planning and Partnerships
Status: Contract Full-Time Approximately 13 months Salary Range: $92,153 - $115,189 per annum (plus comprehensive benefits)Work Mode: Hybrid* (see below for more details)Location: 7120 Hurontario Street, Mississauga, ONHours of Work: 35 hours per week
Drive Excellence in Quality & Performance!
Are you passionate about optimizing organizational performance? Do you thrive on using data-driven insights to drive continuous improvement? Are you a problem-solver who can identify inefficiencies and develop innovative solutions? If so, we want you on our team!
As a Performance & Quality Specialist, you'll play a key role in advancing a culture of quality and enhancing service delivery across Peel Health Services.
What You’ll Do:
- Lead process development and improvement initiatives
- Provide expert guidance on quality and performance frameworks
- Apply statistical models to identify enhancement opportunities
- Coach teams on data-driven decision-making
- Develop reports, presentations, and recommendations
- Collaborate with internal and external stakeholders
- Optimize business performance
What You Bring to the Role:
Education & Experience:
- University degree in Health Administration, Business/Public Administration, Science, or Engineering
- Minimum of two years of experience in quality and process management, facilitating process improvement initiatives
- Equivalent combinations of education and experience may be considered
Skills & Abilities:
- Strong knowledge of quality management principles and process improvement tools
- Ability to provide expert advice on strategic and operational initiatives
- Experience with formal problem-solving methodologies
- Excellent facilitation skills with knowledge of various facilitation techniques
- Strong interpersonal skills to engage with internal clients, government agencies, and stakeholders
- Ability to maintain focus, energy, and a positive attitude in dynamic environments
- Proven ability to encourage innovative problem-solving approaches
- Customer-focused mindset and approach
- Effective time management skills
- Excellent written and verbal communication skills
- Experience in a project environment with knowledge of project management methodologies
- Proficiency in MS Office applications, including Visio, Word, Excel, Outlook, and PowerPoint
Certifications (Preferred):
- Six Sigma Certification (Black Belt or Green Belt) by ASQ or NAHQ (Certified Professional in Healthcare Quality) is an asset
Perks That Make Work Rewarding!
At Peel Region, we prioritize employee well-being and career growth. Here’s what you’ll enjoy when you join our team:
- OMERS Pension Plan: Automatic enrolment to help secure your future.
- Work-Life Balance: Flexible hours to support your well-being and lifestyle.
- Supportive Work Culture: Work in an environment where leadership values respect, inclusivity, and employee well-being.
- Performance Recognition: Annual performance reviews with merit increases based on your contributions.
Work Mode & Location Details:
In this role, you’ll benefit from a hybrid work arrangement that fosters meaningful in-person connections. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in-person and remote work to balance organizational priorities and employee flexibility.
Note: Your off-site work location must be within the province of Ontario to ensure compliance with regulations and policies.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
Be bold. Think big. Make an impact. Apply today to help shape the future of health services at the Region of Peel!
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
