Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.
Lambton College currently ranks third overall in Canada, and second overall in Ontario for Research in addition to maintaining a ranking within the top 4 Colleges for Research in Canada for seven straight years.
At Lambton College, we're proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you'll be joining a team of passionate and fun colleagues.
About The Position
This is a regular part-time (RPT) support staff Bargaining Unit position working 24 hours per week at an hourly rate of $28.60
Reporting to the Associate Registrar, Enrolment Services & Student Support Systems, the Customer Service Specialist is responsible for providing seamless service to students. Coordinating the resolution of student inquiries and issues presented through various virtual and in-person inbound channels, they will elevate issues or inquiries to the next level of service when required. They will be responsible for transactional inquiries related to related to Admissions, Registration, Records, Transfer Credits, Student Financial Aid programs, and Convocation, while referring more complex cases to the appropriate team member. They will also provide back-up support to teammates during peak periods.
The incumbent sets the knowledgeable and caring tone through which all clients are served; ensuring that the departmental customer service standards are met in each case.
Specific Accountabilities
- Front line team member responsible for receiving each customer inquiry through various virtual and in-person inbound channels and asking probing questions to determine the client’s exact needs
- Responsible for coordinating service delivery within departmental service standards
- Required to advise customers on a very wide variety of topics so must be very knowledgeable of all services, functions, policies, etc. of the College and in particular, the Office of the Registrar and Financial Aid Services
- Refers issues beyond the incumbent’s scope to the next level of service for action and response
- Allocates tasks to work study and EBAT students and follows up to ensure completion of those tasks
- Responds to third party enrolment and education verification inquiries
- Proven customer friendly communication and interpersonal skills
- Ability to use tact, diplomacy and judgement
- Excellent problem-solving skills
- Well organized with the ability to prioritize tasks as appropriate
- Works well in a team environment
- Conflict resolution skills
- Other Duties as assigned
Qualifications
- 2 Year diploma or equivalent in Business Administration, Human Services or Office Administration
- 3 years experience in a student services environment
- Experience/understanding of financial aid considered an asset
- Knowledge of MS Office Suite and student information databases
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.
We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.
Employee Perks
Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.
Investing In Our People
Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.
Investing in our People
Lifetime Retirement Pension - Defined Benefit Pension Plan
Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.
